Question
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May 28, 2005, 11:50 AM
| | New Member  | | Join Date: May 2005
Posts: 11
| | | packard bell diamond 1200 plus scanner wont install
Hi I have a Packard bell diamond 1200 scanner plus and when i tried to install it the other day it said it couldnt verify it certificate and continuing with the installation could destabilize and impar my computer, the thing is that i installed it before and its worked fine but i dont know why it isnt installing now.
HELP!?!?! 
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Answers
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May 28, 2005, 03:50 PM
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#2
| | | Computer Expert
Join Date: Jan 2003 Location: LI, NY - USA
Posts: 23,667
Pay to call ScottGem for advice ($.75/min) | If you read the message carefully its saying it MAY do those things, not that it will. Microsoft asks manufacturers to certify drivers and software to earn the Windows logo on their boxes. While its not required, MS has gotten more aggresive with it and if the driver or software is not authenticated, Microsoft will warn you that you are installing at your own risk.
However, if you installed the device previously under the same operating system and it worked fine, then just ignore the messages. |
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May 29, 2005, 05:13 AM
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#3
| | Ultra Member
Join Date: Jan 2003 Location: SouthWest Virginia
Posts: 4,634
| Install
Hi,
When you saw those "warnings by Windows" pop-ups while trying to install the scanner, did you stop there??
If so, install it, and just simply tell those pop-ups to install anyway.
You cannot harm your computer by doing the installation.
Best wishes,
fredg | |
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May 29, 2005, 05:46 AM
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#4
| | New Member
Join Date: May 2005
Posts: 11
| cheeers for the responses guys and when the windows certificate warning box came up i ignored it and then tried to contiue to install the scanner but it said the wizard could not install the scanner becasue there was an error. | |
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May 29, 2005, 08:14 AM
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#5
| | | Computer Expert
Join Date: Jan 2003 Location: LI, NY - USA
Posts: 23,667
Pay to call ScottGem for advice ($.75/min) | Can you give more details about the error? What was the exact text of the error? Also when you installed it before, was it on the same PC with the same operating system? | |
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May 29, 2005, 08:39 AM
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#6
| | New Member
Join Date: May 2005
Posts: 11
| i tried to upload some screen shots but it wont let me upload it i would be more than happy to email it to you | |
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May 29, 2005, 08:44 AM
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#7
| | New Member
Join Date: May 2005
Posts: 11
| the error says 'the class installer has denied the request to install or upgrade this device' | |
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May 30, 2005, 02:08 AM
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#8
| | | Computer Expert
Join Date: Jan 2003 Location: LI, NY - USA
Posts: 23,667
Pay to call ScottGem for advice ($.75/min) | Are you trying to install under Windows XP? Are you using an administrator account? | |
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May 30, 2005, 03:40 AM
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#9
| | New Member
Join Date: May 2005
Posts: 11
| yes i am trying to install the scanner on windows xp and im loged on as a administrator.
i also have windows SP2 installed as well if that helps | |
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May 30, 2005, 12:16 PM
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#10
| | Computer Expert
Join Date: Jan 2003 Location: LI, NY - USA
Posts: 23,667
Pay to call ScottGem for advice ($.75/min) | And when you had this previously installed was it also under XP? | |
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