Ask Experts Questions for FREE Help !
Ask

Quality Control for your service desk

Asked Apr 27, 2010, 11:12 AM — 3 Answers
Do you use Quality Control for your Help Desk? If so, what are you measuring?

Search this Thread
Share |
3 Answers
Clough's Avatar
Clough Posts: 27,302, Reputation: 8524
Uber Member
  
#2

Apr 27, 2010, 11:19 AM
Hi, autrym!

What kind of help desk is it to which you're referring, please?

Thanks!
Helpful
autrym's Avatar
autrym Posts: 2, Reputation: 10
New Member
  
#3

Apr 27, 2010, 11:22 AM
It's a computer Help Desk. We support internal users regarding computer software and hardware issues.
Helpful
Clough's Avatar
Clough Posts: 27,302, Reputation: 8524
Uber Member
  
#4

Apr 27, 2010, 11:27 AM
One thing that might be measured is the amount of time that it takes to address and answer questions.
Helpful
Not your question? Ask your question View similar questions
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Add your answer here.

Remove Text Formatting
 

Undo
Redo
  
Decrease Size
Increase Size
Bold
Italic
Underline
Align Left
Align Center
Align Right
Ordered List
Unordered List
Decrease Indent
Increase Indent
Insert Email Link
Wrap [QUOTE] tags around selected text
Wrap [CODE] tags around selected text
Wrap [HTML] tags around selected text
Wrap [PHP] tags around selected text
Wrap [YOUTUBE] tags around selected text
Notification Type:



Check out some similar questions!

Service desk? [ 5 Answers ]

What is the difference between a help desk and a service desk?

Quality Control [ 2 Answers ]

I'm new in Quality Control Department but I have very good background in Quality Control. Theoryical I have no problem. My problem is how I can implement ISO 9001 to our company? Our company president gave me this work. Thank you in advance. Regards, Vugar

Quality Control [ 2 Answers ]

What are the attractions and challenges of automated inspection?:confused: :confused:

View more Quality Control questions Search