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    TheWookie's Avatar
    TheWookie Posts: 1, Reputation: 1
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    #1

    Mar 21, 2007, 02:17 AM
    HP 3600dn Colour Laser Printer won't print
    Hi,
    I have a HP 3600dn colour laserjet printer it will print from windows image viewer and from notepad etc, but it will not print from Office. The printer comes up saying printing from Microsoft Word etc, but then just sits there.

    Ive checked the simple things like paper sizes etc. I can't understand why it won't print from word yet will print from other applications OK.

    Any help most welcome.

    Paul.
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #2

    Mar 21, 2007, 06:29 AM
    Are you sure you have the correct driver loaded? Try reinstalling the drivers. If that doesn't work, call 1-800-HP Invent or go to HP.com and e-mail them.
    vdwind's Avatar
    vdwind Posts: 20, Reputation: 1
    New Member
    		  
    #3

    Mar 21, 2007, 07:25 AM
    What is the printer status in the printer dialog window of WORD? Is it IDLE? Is the selected printer the one which you've connected to the computer. Make sure you have no COPY1 for example of the same printer. Check the printers you have in START - SETTINGS - PRINTERS AND FAXES - select active printer and make it DEFAULT. Now close WORD and reopen it after that. Try printing, it have to work now. If not try reinstalling priner driver, start with deleting the printer.
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