We have installed a new well pump and tank the problem we are having is this The water pumps but the pump runs kind of like the tanks not filling up what would cause the tank not to fill thanks

When a pressure tank is first installed, it will normally not take much water into the tank itself. This is simply because the area under the bladder is filled with air so there is not as much room for the water as there will eventually be. As the months go by, the air under the bladder will eventually dissolve into the water and the tank will finally fill to the level of the bladder. As long as you have good pressure, and the pump is not short-cycling, then don't worry about it.

Now my husband is saying something else about the water he says when you look down the pipe that that goes down to the well you can see the standing water also he says the pump will run till 30 keeps running gets no higher and it keeps running and never goes in to the tank someone thought maybe the screen down in the well might be plugged any suggestions

Shell516 - THE intake on the well can very well be plugged up if the pump was set to low to the bottom and has sucked up a lot of sand.You may have to raise the pump out of the well and clean it out , hopefully the sand has not ate up the impeller on the pump, if it has you will have to get a new impeller, With it ruined the pump usely will keep running. GOOD LUCK AND GOD BLESS ::: F.B.E.

Shell, are you getting water to the house or not? I thought at first, from your first post, that you had water pressure in the house. Now I'm not sure.

Not too sure what you mean by writing that the pump will run until 30. Are you saying it will get up to 30 pounds of pressure at the tank?

The pump and the tank are in the basement the water is not going into the tank but as long as the pump is running water comes out of the facets but real slow it's a shallow well it's a new pump and tank and I did mean 30lbs of pressure So if the intake is plugged how do you fix that because it kind of seems like it with the water standing in the pipe that goes in the ground

What pressure is the pump set to cut in (start) and cut out (stop). Is this a submersible pump or a surface pump?

The pump set to cut in at 30 and cut out at 50 And it's a surface pump The house had been empty for 3yrs so he put in the new pump and tank someone told him a screen may be clogged I think its in the ground he says when you look in the pipe he sees water and someone said he shouldn't be able to see it How does he get to the screen

I forgot to say he says the pump never cuts out but he didn't let it run forever gets to 30 and doest go no higher and no water in the tank he says the old tank did fill up but was old and the water that came out was nasty looking the old one was really old but the pump was crap so he
Just replaced both Its sounding to me like something's clogged but Im a GIRL so I don't know nothing lol any help please

This sounds like a dug well (just a big hole dug in the ground) as opposed to a drilled well, (a pipe that is drilled or driven into the ground and considerably deeper). If this is correct then yes, you would be able to see the water. Is the pump a regular well pump, do you have information about its PSI rating? Tie a string to something and drop down the well to see how deep it is. Pull pipe going down well and check screen. Something doesn't sound right here, you should be able to build pressure even if the flow or volume is low.

Not sure about it being a dug well its an old farm house on 5 acres the woman died 3yrs ago and its been empty how would I know if it's a dug well? OK and if we pull the pipe will it go right back in OK.also yes it is a well pump I think its called a flotec jet pump the tank is a flotec also its 42 gallon and the pump is 1HP Im kind of listening when my husband talks about it to someone so I might be missing something but he said the old tank filled half way with water with the new pump,But water came out the facets like mud so he hooked up a new tank and water will come out just really slow and the tank is not filling up at all he thinks... the pump builds pressure to 30lbs but just says there and he shuts it off after awhile

A jet pump can be set up in two ways. If the water is fairly shallow, you can simply run one pipe down and pump directly from the well water using suction. The problem is that this won't work past twenty five feet or so. Then you have to run two pipes, one going down to the jet valve and other one bringing water back up to the pressure tank. That will work fine as long as there are no leaks in the pipes, especially the one which carries water down from the pump to the valve. That allows air in and makes the process much less efficient. These sites will give you a good description of all of this:

Water Well Pumping, Well Pump Diagram, Well Pump Prices

Jet Pump (from Internet Glossary of Pumps)

I don't think your tank is your problem. It sounds like everything was working (even though the water looked like crud) until the pump/tank were replaced. You probably have an issue with something not being installed quite right. I'd get on the phone with the pump manufacturer and see if they can help. They probably can as they will have seen your situation hundreds of times elsewhere.

I'm not aware that it makes any difference if the well if drilled or dug. I think HK is simply saying to you that if you can easily look down the well and see water, it would sound like you have a pretty wide well which would be dug. A drilled well would be a half foot or so wide.

I will show this answer to him when he gets home hopefully something is just installed wrong its getting to be a little much for me I want to move and I can't without water lol

How deep is your well? Are there two pipes going down into the well? Your tank sounds more liike a pressure tank rather then a bladder tank, correct?
If the tank has a boiler drain then open it up and check the pressure coming out. Is the water muddy? It's begaining to look like either the well point's too deep or the water table has fell and you're pumping dirt. Let me know, Tom

Don't move just yet. You can see water in the well so that's good. You might just want to call in a well pro. What Speedball suggested is certainly possible. It would be easy enough to find out by unhooking the pipe going from the pump to the tank and see what's coming out. Clear water would be a good thing.

If the well is under the house it's probably a dug well. If you can see the water level it's probably a dug well. If so, it would be a big hole about 3' in diameter and would have a cover over it. That just means that pulling the well piping should be easy. Dropping a weighted string is just a way of finding out how deep it is. It sounds like you are at the bottom and pumping mud as Tom says. You could also have clogged the foot valve. Did you clean the faucet aerators after the muddy water? Do you have the foot valve specified by the pump? You would want the well piping to be in the water far enough so that you do not run out of water should the level of the water in the well drop but not at the bottom such that you pump sand and dirt.

Ok he says that he put a long hose down and only went about 8ft also the water that came out of the hose was not that gross also he said when he runs the pump without the tank the water is clear but slow could it be a plugged point seems like what people are thinking and he says it sounds like air like losing suction this is all with out being hooked to the tank

HK, how can they pull the well pipe if the well is under the house? Not trying to be a smart-a**, just would really like to know. I can't see how you would have enough clearance under the house to do anything. I've never seen an arrangement like that around here. In my area (Mississippi), practically all wells are in the yard somewhere and have a pump house over them. Of course, we don't have to worry about sub-zero temps so that works well around here.

OK he says what hkstroud wrote sounds like what's wrong only thing is he said the hole is just a pipe with some dirt around it no cover and not 3' he thinks maybe the things full of dirt (screen thing)I wish he would get on here and explain but he's a sucky typer and it would take him 2 hrs to write what I did lolol

The well is in the basement hole and all