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MacKeeper will not accept my password
Asked Apr 9, 2012, 10:46 PM
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MacKeeper refused to accept the password I have successfully used for months. In reply to an email sent to support@zeobit.com the following message was received: "Your license is connected directly to your ZeoBit account that you used while purchasing MacKeeper, therefore the application should be activated automatically. Just to be sure, we have re-activated the product manually for you, so you should be able to use MacKeeper without any issues. Please, make certain that you are logged in to the application. In order to log in to MacKeeper with your account information please follow these instructions: - On the main screen of MacKeeper app on the top of left sidebar, please go to Status tab. - If you have not yet logged in, a warning would appear at the top where you can login with your existing ZeoBit account - email address and password(the same you used to log in to our website while purchasing the product). - If you have already logged in to MacKeeper but the application still says it is in trial mode - quit the application completely and restart it. At the Status tab Sign out and log back in. This should resolve the issue and you would be able to use the application to its fullest. Please feel free to contact us in case you have any questions." Those instructions were followed but my password was not accepted and this was reported back. The next message received from support was:[b] "In this case you should enter the administrator password." Twice in the course of the exchange with support I was told they had reset my password. The first time they indicated 1234 (as the password?), the second to 123456. (Maybe a temporary password?) Yet at the same time was told that the password to enter was the one used at the time of purchase of the product. I'm confused! However, I have no idea how to get what they called the administrator password, how and where to use it if I had it, and how to contact Apple to get it. Thus far I have not heard back from support. Can anyone help me please? |
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