----------THREAD IS SOLELY MEANT FOR INDIANS,ESPECIALLY in INDIA-----

You know I just quit my job today, and I cant explain how relieved I feel about it.Used to work as a tech support in a BPO , outsourced in India with most customers calling from america .To a point where I realised that the job was getting way too frustrating for me ,was doing absolutely no good for me, demoralising me completely .By the way there is one thing which i can certainly say for sure --- I THINK MOST AMERICANS ARE *******S BY DEFAULT----------

With some customers using language like " This bastard router is not working, I'll f**k your wife if you dont make it work"
Even heard of Austrlians, New zealanders being super racists .

I just want to address this issue especially to Indians who are doing such jobs, "Guys common , wake up - think we deserve much better " , .We live in our own country and do such derogatory work , such derogatory jobs. Its like living in your own country and lobbying the white man's *** , and sucking it hard and dry .And someone out- there just calls up and uses such language ,abuses us outright - and we do nothing !
Stop working in these so called MNCs , these so called tech support centres.Im sure we have better things to do , better oppurtunities .
I just heard about a certain Richard bouchman (apparently someone in the White house) who criticised India for accusing Pakistan of its involvement in the Mumbai Blasts recently, citing we do not have hard evidence ,when the fact is one of the key suspects himself has confessed of " The Pakistans ISi's involvement in these attacks .See how useless these people are ?, and we go lobbying after them , such useless people. We think of strengthening our ties with these guys. "Byall means remember one thing-we are the east and they are the west , and no matter what -the difference will always be there.common , at leat educated indians should not opt out for such derogatory work !"
Anyway I just wanted to make this one point straight from my heart,and anyway this thread is solely for anyone who has probably gone through the same harrasing experience as I have.I dont care about anything else.

magprob

OK, get this one. I called HP support for my wifes computer. She got a huge Monitor and new Video card. It went black and I couln't get into safe mode and I am not a computer whizz. The guy from India had me on hold for quite a while. When he came back, he said our HP desk top is too old for the new card and that we needed to buy a new computer and then proceeded to go into a sales pitch for a new HP desk top! Well, first off, the computer is 3 years old and the card will work. Secondly, I did not call support for a sales pitch! I am beginning to go sour on these companies and their approach to sale their stuff!

Nez

Just read this thread.Hmnn.My cousin Karen,lives in Perth,Western Australia,with her husband Rob.He is from Ohio,and is a very nice man.As were most of the folks I met in Orlando,a few years ago.As a Brit,I also have Indian sub-continent friends,who are great,and easy to understand.My on-line bank is in India.My local branch is two kilometres away from my house.If I have to use my cell (mobile) phone,to call Delhi,the call is free.Racism is pointless,immature,and shows a lack of understanding.Leave the bad language out please.

ScottGem

Without knowing the specifics, I would not be surprised that your new video card would not work. Three years is a fairly long time for computer hardware. I'm wondering how you "know" the card will work.

magprob

A local computer guy said it will. I don't really know for sure so I guess that makes the point for the quailty of support. The monitor is working fine with the old card back in so I am not sure if I want to give the new card another go.

LUNAGODDESS

Yes, most Indians from the sub continent (a.k.a. new arrivals) in the United States are being exploited and some seem not to care that they are exploited and are eager to express the same bias as some Anglo-and other European- African Americans . Not understanding that expressing such bias effects them also...I being of multi - nationalities... I am confused...and see no way of getting this message across that racism is a waste of time and delays the advances of humanity. For Indians in the United States are allowing them-self ( in my opinion) to be exploited for selfish reasoning's and this activity (of an allowing of exploitation)is non productive. However, there are websites and books that address the issues of exploitation and other social problems ....one book I actual read is titled "Social Problems - A Critical Approach, by Mary Ann Neubeck...read it doing some down time and come back and let me how it addressed your problem....the book is used in higher learning classes and gave me restart. As far as Indian's in call centers there are many other places where they are being exploited...just think of a job ...

valinors_sorrow

I really really really like your idea, Rick! It is certainly not good to dump on anyone and, although the OP had a very slanted view, I can see the poorly-made point that there is far too much casual rudeness growing in the US and that is pretty dismaying-- we even discussed that in another thread, I think? But I don't think lack of manners is really a racist thing. And it may be that we'll need to collectively look at how frustrated Americans are becoming over some real stuff too -- big stuff. I am still convinced that it would be very effective if Americans got in the habit of voting with their dollars.

ScottGem

If the monitor works with the old card, then I suspect the card is the problem. Which would indicate the local guy may have been wrong.

talaniman

Lunagoddess, you bring a very good point up in that I have seen many companies here in America out source entire departments to companies that employ legal aliens because it saves them a lot of money in wages and benefits. Sometimes racism is cloaked in good old fashioned greed. Its not the ones who take these jobs at a lower wage and less benefits its the the companies that hire them to save money.

Krs

Communisiom at its best!

fredg

Hi,
All I had to read about your post was "tech support".
Before I had to retire to stay home and take care of my wife with lung problems, I was a Cust. Care Representative for a large cell phone company for 9 months. I was asked to be a Supervisor, but had to quit and retire.
Being a Representative, taking phone calls from customers, is a very, very different job than most people ever experience.
YOU HAVE TO REALIZE THAT!!
If I had taken personally everything said to me over the phone while talking with an irate customer, I would be like others who quit that same day.
The Call Center where I worked had New Employee Training Classes every 6 weeks! What does that tell you?
It tells you that one Cust. Representative quits every week! This call center had 350 people taking calls. In a month, they needed 30 new employees!
This is every month. They have 5 Trainers, who have 5 week sessions for new employees, starting every 5 weeks.
They called it "The Attrition Rate". I call it, quitting, for those who did not have the personality for it.
If you don't have the right attitude for this type of job, then you are much better off finding a different line of work.
It's just a job. But letting it get to you, is just like any other job. You won't like it if you take it personally.
I do wish you the best, and good luck.