I have a GE side-by-side refridgerator with a ice maker and water dispenser. In the last 3-4 months the water dispenser shuts off intermittently, but comes back to life on its own. I have changed the water filter as well as cleaned the water line, but haven't been able to identify the problem. The ice maker works fine.
Any thoughts?
Thanks

drewharding

Here is the automated answer I just received:

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show details 9:23 am (3 minutes ago)

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davette59

I emailed GE about this problem. I actually received a return call, However, the person calling me was simply a warm body they hired to return the call and tell me that they have never had any reports of this type problem. They would however send a service person out at my expense to look at it. I told her in a few words what I thought of GE. I did this kindly because she only answers the phone and doesn't know which end of a refrigerator sits on the floor.

With all of that said, I posted something that I tried for a fix on my refrigerator because the weed eater string was still freezing up. If you go back and read my post you will see that I attached some foam insulation to the back of the freezer door directly behind the water dispenser. I think it has been in place about two months now and I have had zero freeze-ups and the water is working fine. Foam insulation, double sided tape and about 10 minutes work. As far as I'm concerned, my problem id fixed, no thanks to GE.

drewharding

I also insulated the inside area of the freezer door. I cut the top of a styrofoam cooler 3/8" thick. I used medical adhesive tape to hold it in place. I'll post again if it freezes. I might have to use some construction adhesive if the tape doesn't stay in place.

Jose Jones

GE refused to pay for the labor, citing their 1-year warranty. The seller, however, stepped up and agreed to pay for the labor. So GE provided the free part (a small heating mechanism which is described in previous posts) and the seller paid the $160 labor fee (what a joke that fee is -- it took the repairman less than 20 minutes to install the part).

My suggestion is to put as much pressure on the seller as possible to have them pay to fix the problem. GE has a one year warranty they try to hide behind, but most sellers have not adopted this warranty. All sellers provide an implied warranty under state law. If your claim is not time-barred (statute of limitations) and if the seller has not disclaimed the implied warranty like GE did, you have a pretty good shot of winning a small claims suit against the seller.

GreatPumpkin221

Okay I'm not crazy. Our water dispenser went out a couple of months ago, but the icemaker has continued working. We got this GE side-by-side as a warranty exchange for the first one we bought dying in only 10 months. The first one was bought in March 2003, the replacement arrived in January 2004. I'll try the weedeater test to see where the line is frozen, then might look into the heater part.

As for the comments about not piggy-backing on another question... I think that's BS. I think it's great that I have been able to scroll through so many responses and fixes from so many other people with the same problem from the same fridge. I also think this is great ammo for a complaint, to be able to reference this one tread and point ot the number of people with the same problem, from the same type of refridgerator, all bought within a few months of each other.

Keep posting fellow disgruntled GE consumers!

davette59

You might want to look back at one of my earlier responses. I tried the weedeater and it didn't work, it still froze up but just took longer. I used a piece of foam insulation board and fastened it to the door on the back of the water dispenser in the freezer campartment. I used double sided tape to stick it to the door. Since I put this on I have had absolutely no more problems. A very inexpensive fix compared to the heater. My problem has been solved, no thanks to GE. (General Evasion)

travelgal

My GE Profile side by side water dispenser is not working also. I have been reading your posts. Did you water filter freeze also? Mine has slush in it, I changed it 2 weeks ago, still happening. GE of course has not solution other than to send a service rep out. I asked for the water heater part, but they had no idea what I was speaking of, surprise. Didn't know if your foam fix would solve the frozen filter too.

davette59

I have not had a problem with the filter. The foam will not fix the filter freezing up because the filter is in the refrigerator section. You might try and raise the temperature in the refrigerator some. When I called GE they told me the same thing. First, they never heard of this problem even though you can see many people have called them regarding it. Second, I asked them about the heater and they never heard of it. I suspect they don't want to say there is a heater because that would be admitting that there was a problem. The people they have answering the phones are clueless. I believe they are just warm bodies that pick up the phone when it rings and are programmed to deny any problems. I wish we someone would start a petition for us all to sign and send to the better business bureau. I would be happy to help with it. I am tired of these large corporations dumping on the consumer and not standing behind their products from which they are making hoards of money.

nuisan

I just coughed up $255.00 to install the heater that defrosts my water line. I'm writing to the BBB. This is nuts.

sparty

I have the same problem. Found the following bulletin today. Not sure if it applies to this exact issue, as I know there was one other similar issue with GE fridges.


ServiceTechHelp.com :: GE Refrigerators Bulletin, Replacement of Defrost Heater under warranty with Kit # WR51X10101.

EDIT: After looking at the part I am not surte that it is going to help the water line freezing. IF GE will step up to the plate on that issuw why wont they on the water line issue????