Crystal reports - percentage averages

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Sep 26, 2005, 07:44 AM

gemkat20

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Join Date: Feb 2003

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Posts: 6

Crystal reports - percentage averages

Hi ,
I am working within a service delivery area - providing it helpdesk support

i am currently trying to write a report in crystal which will show how many calls for each team menber were resolved within 2 days.
I can get the report to show all the calls they have answered. however can't work out how to get it to show which have been dealt with within 2 days of opening the call.

Idealy i would like it to show this purely as a percentage
for example :

lucy - 80% calls resolved within 2 day SLA
Ben - 67% of calls resolved within 2 day SLA

DOes anyone know if this is possible within crystal as at the moment i am exporting to excel and then copying formula to do the job for me.

ANy help would be great
TA
M

Answers

Sep 26, 2005, 09:08 AM	#2

ScottGem Computer Expert Join Date: Jan 2003 Location: LI, NY - USA Posts: 23,173 Pay to call ScottGem for advice ($.75/min)	It may be possible, but we'd need to know the data strucutre to tell. What format is the data originally in?

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