I have to write a job posting

I've alerted the troops to give you input.

Thanks!

The troops haven't arrived yet. I've helped people with resumes for years and, of course, had job descriptions for the jobs I performed in Libraryland.

Here's a very rough outline I adapted from a Web site (you'd have to tweak it, of course) --

Entry-level technical support professional:
* works under the guidance of senior technicians
* reviews the company's computer systems, operating equipment, and machinery
* examines customer requests
* identifies potential defects in corporate machinery
* provides routine maintenance support

Responsibilities:
* documents and resolves client operating problems
* communicates with customers to ensure operating systems and equipment are functional
* learns about technical product features
* interacts with computer servers and archival databases

Abilities, Tools, and Technologies:
* possesses good communication skills
* manages time and completes tasks within deadlines
* uses computer tool kits, wire crimpers, screwdrivers, and disaster recovery software

Education and Salary:
* associate's degree in computer science or information systems or sufficient practical experience
* annual wages, $54,000

I wish

Honestly you don't need a degree in Comp Sci to do a helldesk job, just an ability to follow instructions and make decent tea

Also that's about double what a telephone monkey gets paid, at least in the UK..

Thanks WG. Curly that is the thing they keep hiring phone monkeys but this position isn't really that at all. There are no instructions cause all of our systems are custom made to what the customers wants (they are fuel management systems) I want to make this posting very clear that if you have no technical skills don't bother applying.

The person who has the job pretty much lied in the interview. Well I can't say lie but told half truth she was asked if she knew SQL she said yes but what she really meant was the application she used was on a SQL network so really no experience with it at all. Plus she really has no idea how to independently trouble shoot I mean every call she gets she is in my office asking me for the answers (which is what she did at her old job). I don't need that I need someone who knows what to do if our system is not communicating on a network.

I would think customer service (people skills) would be extremely important -- both left brain and right brain must work well together.

And a fully charged cattle prod

Yes WG people skills are a must and the person who does the job now just really doesn't have those skills. I hear her saying what, huh , Yeah Listen. It drives me insane

HI Spit,

I like WG's # 4 especially the format. I would add that these are minimum requirements.

I would sit down and make a thorough list of all the expected items that you want this person to comply. And then put that in WG's format.

Stringer