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Home > Business & Careers > Office Politics   »   Voice Message Etiquette

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Old Mar 24, 2008, 11:13 AM
Want2Lrn
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Voice Message Etiquette

I hate retrieving messages from my voice mail! As such, I tend to let them build up and am not quick to return calls. Would it be poor etiquette if I requested callers send me an email if I am not available to answer my phone? I would be able to respond in a more timely manner if they did.

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Old Mar 24, 2008, 11:21 AM   #2  
charlotte234s
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I don't see why not, except that some people may not have email and phone is their only means of contact..
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Old Mar 24, 2008, 11:21 AM   #3  
ScottGem
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Not at all. You might add something like this to your outgoing message:

I am not available to answer the phone right now. The best way to contact me is via e-mail to [email address], ro you can leave a message at the tone and I will return your call has soon as I get it.
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Old Mar 24, 2008, 03:23 PM   #4  
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Well, it wouldnt be if you suggested that they e-mail you and leave a message. Promptly, answering voicemails are important and its is poor business practice to even allow them to build up. Stop playing on the internet and get back to work. Joking
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Old Mar 24, 2008, 03:24 PM   #5  
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Ohhh if it is business contacts, you really should just return the calls, personal contacts may feel comfortable enough to email your personal email..
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Old May 1, 2008, 11:56 AM   #6  
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I like ScottGem's answer. I would modify it slightly: In your outgoing message, give the caller a time frame of when they can expect a call-back. For example, "I'll return messages within 8 hours". Pick a time frame that you can commit to and stick to it. It's better to say you will return calls in 24 hours and do it, than commit to a lesser time and not do it. Since you don't like to retrieve messages, I would recommend that you schedule a time to listen to your messages each day. Perhaps twice a day - first thing in the morning and after lunch. That way you take the pressure off yourself but can still be responsive to your clients.
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