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Are you able to ping the computer through the name and IP? I'm assuming you're trying to access the other computer though UNC path, do you get the user/pass window? Is this account a local account...

Hi,

I'm trying to help my uncle (a bit older) who lives in another city with some computer stuff, so I decided to use UltraVNC which works great when the 2 computers are in the same network. He...