Helpdesk Interview Technical Questions

ScottGem · Feb 27, 2008, 10:50 AM

I have to say this. If you don't know how to work a simple Bulletin Board system like this one, then I doubt if you will get these jobs you are applying for.

You need to keep your posts within this thread (unless you start a totally new question). So you want to post your answers here not start a new question. As to following instructions. You seem to be ignoring the instructions you have received.

hkstroud · Feb 29, 2008, 05:43 PM

Having spent almost 30 years in the basement of the Pentagon, let me see if I can put you at ease a little. You most likely will be given an opportunity to discuss you experience and knowledge. Give brief and succinate descriptions with only enough detail to show your knowledge. Chances are that the person conducting the interview is a management type and won't understand. Keep in mind that the interviewer has read your resume, or whatever SF form they are using these days, and has some idea of your qualifications. The systems used there will in great likelihood be different than the ones you are experienced with anyway. If there is a technical type in room be prepared for the obscure technical question. It is designed to show you how much he knows, not to find out what you know.

Be calm and confidant.

And remember that they don't call the Pentagon the "Puzzle Palace" for nothing.

chuckhole · Mar 3, 2008, 05:16 AM

Every interviewer is different and like Mr. Stroud stated, it depends on if there is a technical person attending the first interview session (and there will be at least two or more).

The questions I ask during interviews are designed to tell me if what you have put on your resume is truthful or not. So I am going to ask you questions about what you claim to know and to what depth your knowledge is. There is a difference in knowing about something and actually knowing something.

As a potential canditate, you structure your resume with your best points geared towards the job requirements. You won't mention the Mac experience so much if you are going for a Windows type job. In this respect, you can shape the interview before it even happens. You start by showing your strengths and when questioned on these strenghts, you won't have to worry about the answers.

If you are trying to lie your way into a job, then forget it. Otherwise, don't sweat the small stuff.

biggsie · Mar 3, 2008, 06:52 PM

Is this one of those psychic questions -- how is it possible to know what questions

Will be asked during the interview process -- Google 475,000 pages

Good Luck

What type of technical questions will they ask me? - Google Search

Quote:

Originally Posted by Cup of Hot Chocolate

I have an interview with a well know company. The position is Helpdesk. What type of technical questions will they ask me?

- moved from Forum Help -

Ralest · Jun 17, 2008, 02:49 PM

Quote:

Originally Posted by Cup of Hot Chocolate

I have an interview with a well know company. The position is Helpdesk. What type of technical questions will they ask me?

Considering the date this was posted I'm sure that you've already had your interview. All the same for future readers who are interested in this. I've had several interviews of this nature and the questions have ranged from very basic, to more advanced.

Example: What is the difference between RAID 0, RAID 1 and RAID 5? Maybe even something as trivial as what does RAID stand for?

But, as it's already been stated here it will depend on who is interviewing. Is it just a hiring manager? Or is it a Help Desk manager?

As you can tell just by the name, a hiring manager is not always a Tech person depending on the size of the company the hiring manager may be just a member of the HR dept. Not to consfuse the fact they have no technical knowledge. Just may not be as in depth as the help desk manager. Now the help desk manager may be there if the company does more like board style interviews in which you can expect more pointed questions.

Helpdesk Interview Technical Questions

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