Ask Experts Questions for FREE Help !
Ask

Cannot use internet but connection is good

Asked Jul 6, 2008, 08:21 AM — 11 Answers
Hi, I read a lot of questions with the same problem but I can't figure it out.
I have a router with wireless and cable connection. The cable (local area connection) works fine (100Mbps), but when I try to enable wireless does not work. It says "limmited or no connection" if I don't put an IP, and it says "excelent connection (54Mbps)" if I put an IP address.
There was a MAC using the same network and wireless, while I had to connect the cable. The same computer (laptop Inspiron 6000) always used wireless, and it works in other networks but mine.
I did a tracing and this is the result:

1 5 ms 6 ms 5 ms 10.40.0.1
2 18 ms 7 ms 18 ms ip-22.net-80-236-6.asnieres.rev.numericable.fr [
80.236.6.22]
3 24 ms 39 ms 45 ms ip-120.net-80-236-7.asnieres.rev.numericable.fr
[80.236.7.120]
4 20 ms 18 ms 17 ms 64.233.175.234
5 111 ms 100 ms 137 ms 72.14.236.220
6 112 ms 103 ms 242 ms 209.85.248.216
7 102 ms 113 ms 104 ms 216.239.49.145
8 120 ms 101 ms 105 ms yo-in-f147.google.com [64.233.169.147]

Trace complete.

Anyone can help?

11 Answers
twilcox's Avatar
twilcox Posts: 86, Reputation: 35
Junior Member
 
#2

Jul 6, 2008, 08:52 AM
If it works just fine when you provide an IP address but doesn't when you don't, then it sounds like you have a problem with DHCP.

Go to the command line and type ipconfig /all. Post the results here both with an IP address provided and without. I need to see what it's doing.
Helpful
TheCleaner's Avatar
TheCleaner Posts: 152, Reputation: 22
Junior Member
 
#3

Jul 6, 2008, 10:13 AM
Probably DHCP server turned off on the router, go to http://192.168.1.1 and check it out
Helpful
santmor's Avatar
santmor Posts: 5, Reputation: 1
New Member
 
#4

Jul 7, 2008, 05:16 AM
Quote:
Originally Posted by twilcox
If it works just fine when you provide an IP address but doesn't when you don't, then it sounds like you have a problem with DHCP.

Go to the command line and type ipconfig /all. Post the results here both with an IP address provided and without. I need to see what it's doing.
Here it is:
1) wireless without IP supplied - "limited or no connection"
Windows IP Configuration

Host Name . . . . . . . . . . . . : DDV9G091AMS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Network Connection
Physical Address. . . . . . . . . : 00-13-CE-A3-92-1F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.62.93
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :


----------------------
2) wireless with forced IP address - "connection excelent" but does not access internet/outlook

Windows IP Configuration

Host Name . . . . . . . . . . . . : DDV9G091AMS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Network Connection
Physical Address. . . . . . . . . : 00-13-CE-A3-92-1F
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 85.69.179.183
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :

-----------------------
3) with cable - no IP address forced - works fine
Windows IP Configuration

Host Name . . . . . . . . . . . . : DDV9G091AMS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-14-22-E3-C9-29
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 82.216.111.124
82.216.111.125
82.216.111.121
82.216.111.122
82.216.111.123

When I use this configuration to connect wireless, DHCP appears NO enable.
Helpful
santmor's Avatar
santmor Posts: 5, Reputation: 1
New Member
 
#5

Jul 7, 2008, 05:18 AM
Quote:
Originally Posted by TheCleaner
Probably DHCP server turned off on the router, go to http://192.168.1.1 and check it out
It was off and I changed, but still does not work.
Helpful
chuckhole's Avatar
chuckhole Posts: 850, Reputation: 236
Senior Member
 
#6

Jul 7, 2008, 05:50 AM
Is your wireless access point built into your router or is it a separate device? If it is a separate device, plug it in to one of the available LAN ports in your router. If it is, change it to a different port. It is possible to assign a LAN port to an Internet address. If this has been done in your router, you probably want to change this.

In section 1, you are showing the MS assigned IP address meaning that an address could not be obtained from a DHCP server.

In section 2, you assigned an Internet IP address and not one from your router. Why is that? Did you connect your computer directly to the modem? If this is connected to your router, then you should assign an IP address similar to the one in section 3 except outside of the DHCP range. Typically, the DHCP range is 192.168.1.100 to 192.168.1.150 in a default router setup. So using something like 192.168.1.80 would be fine. You must use the same subnet mask and gateway address as the DHCP assigned addresses.

In section 3, you obtained a proper DHCP address from your router.
Helpful  (1)
twilcox's Avatar
twilcox Posts: 86, Reputation: 35
Junior Member
 
#7

Jul 7, 2008, 07:32 AM
Well, I'm actually correcting what I said, try the following as your IP configuration:

IP Address: 192.168.0.90
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1

DNS Primary: 192.168.0.1
DNS Secondary: 82.216.111.124

The reason you couldn't connect to the Internet when you provided the IP address previously is that your router is configured to work off a private network, with your public IP address only being used on the interface leading to your modem. If you try to assign that directly to your laptop, it's not going to connect properly. Give that a try, also, if you later want to use DHCP, you might try searching the Internet for a file named dhcpd.dll and replacing the copy of it currently on your computer.
Helpful
santmor's Avatar
santmor Posts: 5, Reputation: 1
New Member
 
#8

Jul 8, 2008, 08:52 AM
Quote:
Originally Posted by chuckhole
Is your wireless access point built into your router or is it a separate device? If it is a separate device, plug it in to one of the available LAN ports in your router. If it is, change it to a different port. It is possible to assign a LAN port to an Internet address. If this has been done in your router, you probably want to change this.

In section 1, you are showing the MS assigned IP address meaning that an address could not be obtained from a DHCP server.

In section 2, you assigned an Internet IP address and not one from your router. Why is that? Did you connect your computer directly to the modem? If this is connected to your router, then you should assign an IP address similar to the one in section 3 except outside of the DHCP range. Typically, the DHCP range is 192.168.1.100 to 192.168.1.150 in a default router setup. So using something like 192.168.1.80 would be fine. You must use the same subnet mask and gateway address as the DHCP assigned addresses.

In section 3, you obtained a proper DHCP address from your router.
Wow, you lost me....well there is only one device: router wireless NETGEAR connected to the cable service. I can use internet connecting the LAN (computer-router). Remember that other computer was able to connect wireless, so the router is working.

Now, when I change the setting as TWILCOX said, nothing changes, in fact the little computer icon on the bottom right of the computer (quick launch) that represents wireless does not blink, bu maybe that's normal cause the one representing LAN does not blink eighter.

%&^(!#%)(& ! What should I do?
Helpful
chuckhole's Avatar
chuckhole Posts: 850, Reputation: 236
Senior Member
 
#9

Jul 10, 2008, 06:35 AM
What is the model of the NetGear device? I would like to look it up to see what it is capable of.
Helpful
santmor's Avatar
santmor Posts: 5, Reputation: 1
New Member
 
#10

Jul 10, 2008, 09:26 AM
Quote:
Originally Posted by chuckhole
What is the model of the NetGear device? I would like to look it up to see what it is capable of.
Mmm... Maybe...would be CBVG834G ? Says NETGEAR Cable Voice Gateway.
Helpful

Not your question? Ask your question View similar questions

 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Add your answer here.

Remove Text Formatting

Undo
Redo
 
Decrease Size
Increase Size
Bold
Italic
Underline
Align Left
Align Center
Align Right
Ordered List
Unordered List
Decrease Indent
Increase Indent
Insert Email Link
Wrap [QUOTE] tags around selected text
Wrap [CODE] tags around selected text
Wrap [HTML] tags around selected text
Wrap [PHP] tags around selected text
Wrap [YOUTUBE] tags around selected text
Notification Type:



Check out some similar questions!

I cannot access to internet but the internet connection is good [ 10 Answers ]

Hi there, I have a problem, and I have no clue about it. I have a wireless internet connection and I don't know what happened but I can not access to the internet. The wireless connection is fine, there is the green icon saying that the signal is perfect, but when I open the internet...

Internet wireless connection good but can't view webpages [ 2 Answers ]

I just got a new laptop and I set up a wireless connection. It says that I have an excellent connection but when I open internet explorer, I get "Page Cannot be Displayed" Is there something I have to set up in Internet Explorers to make this work?

Internet connection [ 1 Answers ]

I just got my computer fixed and I connected to the modem and it says I am connected but the internet doesn't work at all. When I look at wireless network connection status in the general tab on the acitivity there is a number under sent but there is always zero under the received. My ip address is...

Internet connection [ 1 Answers ]

Good morning I'm having a problem accessing AOL with my home computer. Each time I log on AOL ask I down load again and restart my computer. I have to do this each time I log on. What can I do ?

Internet connection [ 1 Answers ]

Dear group I've a P4 1.7MHz PC with 128Mb RAM, loaded with WinXp OS. My problem is as soon as turning on my computer the IE is loading automatically and made a connection to my default home page, without any permission. What is the problem and how can I solve it? Any help will be thanked


View more Networking questions Search