Ask Experts Questions for FREE Help!
  Advanced
Register  |  Log in  
   Ask    
 Answer  
  Help  

Ask QuestionsprogressAnswer QuestionsprogressBuild ReputationprogressBecome an Expert
 
Free Answers in 3 Easy Steps

Register Now
3 Steps

At Ask Me Help Desk you can ask questions in any topic and have them answered for free by our experts. To ask questions or participate in answering them you must register for a free account. By registering you will be able to:
  • Get free answers from experts in any of our 300+ topics.
  • Accept money for answers that you provide.
  • Communicate privately with other members (PM).
  • See fewer ads.

Home > Computers & Technology > Networking   »   cannot use internet but connection is good

 
Thread Tools Display Modes
Question
 
 
#1  
Old Jul 6, 2008, 07:21 AM
santmor
New Member
santmor is offline
 
Join Date: Jul 2008
Posts: 5
santmor See this member's comment history on his/her Profile page.
cannot use internet but connection is good

Hi, I read a lot of questions with the same problem but I cant figure it out.
I have a router with wireless and cable connection. The cable (local area connection) works fine (100Mbps), but when I try to enable wireless does not work. It says "limmited or no connection" if I don't put an IP, and it says "excelent connection (54Mbps)" if I put an IP address.
There was a MAC using the same network and wireless, while I had to connect the cable. The same computer (laptop Inspiron 6000) always used wireless, and it works in other networks but mine.
I did a tracing and this is the result:

1 5 ms 6 ms 5 ms 10.40.0.1
2 18 ms 7 ms 18 ms ip-22.net-80-236-6.asnieres.rev.numericable.fr [
80.236.6.22]
3 24 ms 39 ms 45 ms ip-120.net-80-236-7.asnieres.rev.numericable.fr
[80.236.7.120]
4 20 ms 18 ms 17 ms 64.233.175.234
5 111 ms 100 ms 137 ms 72.14.236.220
6 112 ms 103 ms 242 ms 209.85.248.216
7 102 ms 113 ms 104 ms 216.239.49.145
8 120 ms 101 ms 105 ms yo-in-f147.google.com [64.233.169.147]

Trace complete.

Anyone can help??

Reply With Quote
 
     

Answers
 
 
Old Jul 6, 2008, 07:52 AM   #2  
Junior Member
twilcox is offline
 
Join Date: Jun 2008
Location: Phoenix, AZ
Posts: 86
twilcox See this member's comment history on his/her Profile page.
Pay to call twilcox for advice ($0.25/min)
Call twilcox via Skype™ Send a message via MSN to twilcox Send a message via Yahoo to twilcox
If it works just fine when you provide an IP address but doesn't when you don't, then it sounds like you have a problem with DHCP.

Go to the command line and type ipconfig /all. Post the results here both with an IP address provided and without. I need to see what it's doing.
  Reply With Quote
 
     
 
 
Old Jul 6, 2008, 09:13 AM   #3  
Junior Member
TheCleaner is offline
 
Join Date: Feb 2008
Location: dsfsd
Posts: 153
TheCleaner See this member's comment history on his/her Profile page.
Probably DHCP server turned off on the router, go to http://192.168.1.1 and check it out
  Reply With Quote
 
     
 
 
Old Jul 7, 2008, 04:16 AM   #4  
New Member
santmor is offline
 
Join Date: Jul 2008
Posts: 5
santmor See this member's comment history on his/her Profile page.
Quote:
Originally Posted by twilcox
If it works just fine when you provide an IP address but doesn't when you don't, then it sounds like you have a problem with DHCP.

Go to the command line and type ipconfig /all. Post the results here both with an IP address provided and without. I need to see what it's doing.
here it is:
1) wireless without IP supplied - "limited or no connection"
Windows IP Configuration

Host Name . . . . . . . . . . . . : DDV9G091AMS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Network Connection
Physical Address. . . . . . . . . : 00-13-CE-A3-92-1F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.62.93
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :


----------------------
2) wireless with forced IP address - "connection excelent" but does not access internet/outlook

Windows IP Configuration

Host Name . . . . . . . . . . . . : DDV9G091AMS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Network Connection
Physical Address. . . . . . . . . : 00-13-CE-A3-92-1F
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 85.69.179.183
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :

-----------------------
3) with cable - no IP address forced - works fine
Windows IP Configuration

Host Name . . . . . . . . . . . . : DDV9G091AMS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-14-22-E3-C9-29
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 82.216.111.124
82.216.111.125
82.216.111.121
82.216.111.122
82.216.111.123

When I use this configuration to connect wireless, DHCP appears NO enable.
  Reply With Quote
 
     
 
 
Old Jul 7, 2008, 04:18 AM   #5  
New Member
santmor is offline
 
Join Date: Jul 2008
Posts: 5
santmor See this member's comment history on his/her Profile page.
Quote:
Originally Posted by TheCleaner
Probably DHCP server turned off on the router, go to http://192.168.1.1 and check it out
It was off and I changed, but still does not work.
  Reply With Quote
 
     
 
 
Old Jul 7, 2008, 04:50 AM   #6  
Network Expert
chuckhole is offline
 
Join Date: Jan 2008
Location: Houston, TX
Posts: 462
chuckhole See this member's comment history on his/her Profile page.
Call chuckhole via Skype™
Is your wireless access point built into your router or is it a separate device? If it is a separate device, plug it in to one of the available LAN ports in your router. If it is, change it to a different port. It is possible to assign a LAN port to an Internet address. If this has been done in your router, you probably want to change this.

In section 1, you are showing the MS assigned IP address meaning that an address could not be obtained from a DHCP server.

In section 2, you assigned an Internet IP address and not one from your router. Why is that? Did you connect your computer directly to the modem? If this is connected to your router, then you should assign an IP address similar to the one in section 3 except outside of the DHCP range. Typically, the DHCP range is 192.168.1.100 to 192.168.1.150 in a default router setup. So using something like 192.168.1.80 would be fine. You must use the same subnet mask and gateway address as the DHCP assigned addresses.

In section 3, you obtained a proper DHCP address from your router.

Comments on this post
twilcox agrees: It seems that your problem is with the DHCP settings. When DHCP is enabled, you aren't getting a connection. Use 192.168.1.90 as your IP address, 255.255.255.0 as your Subnet Mask and 192.168.1.1 as your default gateway and DNS information.
  Reply With Quote
 
     
 
 
Old Jul 7, 2008, 06:32 AM   #7  
Junior Member
twilcox is offline
 
Join Date: Jun 2008
Location: Phoenix, AZ
Posts: 86
twilcox See this member's comment history on his/her Profile page.
Pay to call twilcox for advice ($0.25/min)
Call twilcox via Skype™ Send a message via MSN to twilcox Send a message via Yahoo to twilcox
Well, I'm actually correcting what I said, try the following as your IP configuration:

IP Address: 192.168.0.90
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1

DNS Primary: 192.168.0.1
DNS Secondary: 82.216.111.124

The reason you couldn't connect to the Internet when you provided the IP address previously is that your router is configured to work off a private network, with your public IP address only being used on the interface leading to your modem. If you try to assign that directly to your laptop, it's not going to connect properly. Give that a try, also, if you later want to use DHCP, you might try searching the Internet for a file named dhcpd.dll and replacing the copy of it currently on your computer.
  Reply With Quote
 
     
 
 
Old Jul 8, 2008, 07:52 AM   #8  
New Member
santmor is offline
 
Join Date: Jul 2008
Posts: 5
santmor See this member's comment history on his/her Profile page.
Quote:
Originally Posted by chuckhole
Is your wireless access point built into your router or is it a separate device? If it is a separate device, plug it in to one of the available LAN ports in your router. If it is, change it to a different port. It is possible to assign a LAN port to an Internet address. If this has been done in your router, you probably want to change this.

In section 1, you are showing the MS assigned IP address meaning that an address could not be obtained from a DHCP server.

In section 2, you assigned an Internet IP address and not one from your router. Why is that? Did you connect your computer directly to the modem? If this is connected to your router, then you should assign an IP address similar to the one in section 3 except outside of the DHCP range. Typically, the DHCP range is 192.168.1.100 to 192.168.1.150 in a default router setup. So using something like 192.168.1.80 would be fine. You must use the same subnet mask and gateway address as the DHCP assigned addresses.

In section 3, you obtained a proper DHCP address from your router.
wow, you lost me....well there is only one device: router wireless NETGEAR connected to the cable service. I can use internet connecting the LAN (computer-router). Remember that other computer was able to connect wireless, so the router is working.

Now, when I change the setting as TWILCOX said, nothing changes, in fact the little computer icon on the bottom right of the computer (quick launch) that represents wireless does not blink, bu maybe that's normal cause the one representing LAN does not blink eighter.

%&^(!#%)(& !!! what should I do??
  Reply With Quote
 
     
 
 
Old Jul 10, 2008, 05:35 AM   #9  
Network Expert
chuckhole is offline
 
Join Date: Jan 2008
Location: Houston, TX
Posts: 462
chuckhole See this member's comment history on his/her Profile page.
Call chuckhole via Skype™
What is the model of the NetGear device? I would like to look it up to see what it is capable of.
  Reply With Quote
 
     
 
 
Old Jul 10, 2008, 08:26 AM   #10  
New Member
santmor is offline
 
Join Date: Jul 2008
Posts: 5
santmor See this member's comment history on his/her Profile page.
Quote:
Originally Posted by chuckhole
What is the model of the NetGear device? I would like to look it up to see what it is capable of.
mmm... maybe...would be CBVG834G ??? Says NETGEAR Cable Voice Gateway.
  Reply With Quote
 
     


Thread Tools
Display Modes

 
Similar Sponsors

Similar Threads
Question Asker Forum Answers Last Post
I cannot access to internet but the internet connection is good chrisynata Networking 6 Jun 4, 2008 10:48 PM
Internet connection Jojo816 Networking 1 Apr 24, 2008 09:38 PM
internet connection Wild Joe Computers for Beginners 1 Feb 22, 2007 07:07 AM
Internet wireless connection good but can't view webpages juliamcahill Internet & the Web 1 Dec 27, 2006 03:16 PM
Internet connection mdarweesh Internet & the Web 1 Mar 25, 2003 01:56 AM




Copyright ©2003 - 2007, Ask Me Help Desk.
All times are GMT -8. The time now is 11:04 AM.