found some info below, see if any of it may apply in your situation
Quote:
You have to buy a Firewire cable (IEEE 1394) to link it to a computer, it cost about $30, Open Windows Movie Maker, put your camcorder in play option, then the computer will detect it.
In Windows Movie Maker clik on capture video and start to downloading
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Windows Movie Maker: Download video from your camera to your computer
If above does not help, what model camcorder?