I own a small business. I don't understand why some employees think the place can't run without them. I have terminated a few employees and every one of them have said that none of the customers will ever come back if they aren't there. I don't understand what their psychological make up is to make them think this way. Can you explain it to me?

dwalex

It is part of the human condition, believing that we are more important than we are and that life can not continue without us.

inabi

Well...coming from a customer service representative stand point, a lot of us deal so closely with customers, that we feel as though we form a bond with them that our bosses will never experience, I myself have had people tell me that if I ever left a company they'd leave too and it has happened. If you think about it, honestly, without people to deal with customers, no business would survive. Maybe put yourself in their shoes for a while and experience what they have to go through all the time and then you may understand.