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DVD not working on Compaq laptop

Asked Sep 11, 2008, 08:54 AM — 7 Answers
Hi. New to this site. The DVD player on my Compaq Presario V4000T notebook is not working. It is recognized in Device manager and is showing in My Computer. When I insert a CD or DVD, I can hear it start to spin up, but is "chatters" and then when it stops the disk is not recognized. This notebook was shipped recently. Any ideas?

Thanks,

Joe

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7 Answers
seahwk83's Avatar
seahwk83 Posts: 3,288, Reputation: 1135
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#2

Sep 11, 2008, 09:00 AM
Has it ever worked?

Is this a new laptop?

When was last time worked?

Have you tried multiple discs, music, movie, data...and the discs are clean and not scratched?

With disc in drive, right click on drive and click properties, does anything come up?

Any changes that either happened or that you perhaps made to your computer around the time that the problem started
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StaticFX's Avatar
StaticFX Posts: 943, Reputation: 389
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#3

Sep 11, 2008, 09:03 AM
What OS? Did you contact Compaq?
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jdkill's Avatar
jdkill Posts: 3, Reputation: 1
New Member
  
#4

Sep 11, 2008, 09:35 AM
Quote:
Originally Posted by jdkill
Hi. New to this site. The DVD player on my Compaq Presario V4000T notebook is not working. It is recognized in Device manager and is showing in My Computer. When I insert a CD or DVD, I can hear it start to spin up, but is "chatters" and then when it stops the disk is not recognized. This notebook was shipped recently. Any ideas?

Thanks,

Joe
Seahwk83:

Yes it was working

No its a Compaq V4000T

It was working until I shipped it home. Now it is not working

I have tried multiple discs and they are know working discs

It just shows the info for the DVD drive when I right click on the drive and check properties. Nothing about the disc.

The only change made was that it was shipped from one location to another.

I am running Windows XP Pro.

Compaq was no help at all.


Thanks
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StaticFX's Avatar
StaticFX Posts: 943, Reputation: 389
Senior Member
  
#5

Sep 11, 2008, 09:51 AM
Can you manually slide the laser? Pop open the cd drawer... And gently move the part that has the lens in it.. Just a smidge. Don't touch the lens.

Try again. I'm just wondering if something get jostled in shipping. (or dropped )
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jdkill's Avatar
jdkill Posts: 3, Reputation: 1
New Member
  
#6

Sep 11, 2008, 10:00 AM
I was able to slide the laser a little. It seemed a little difficult to move. But it did not help. Still not working. What is the "Home" position for the laser? All the way in or out?
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StaticFX's Avatar
StaticFX Posts: 943, Reputation: 389
Senior Member
  
#7

Sep 11, 2008, 10:11 AM
Doesn't matter... It is supposed to reset itself when it fires up and reads the info off the cd (starts at the center)

Is this a removable drive? Try popping it out..checking the pins/connector etc... Then re-inserting (I think it has to be off? I don't remember)
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ap20's Avatar
ap20 Posts: 1, Reputation: 1
New Member
  
#8

Jul 3, 2012, 01:37 AM
Dear Sir,

I m also having same problem with my Cpmpaq preserio Cq60-408 tx laptop
if u find any solution kindly tell me also.

Thanks
Anand,
anandprajapat@gmail.com
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