Hello all. I'm new here and have encountered a really unfortunately problem with my hp laptop. This morning I was running a dj program and just letting it play music. I've done it countless times in thepast and has given me no problems, until today that is. It crashed. I easily noticed it because the music was looping itself every second. Keep in mind I was not in front of my laptop when this happened.

I tried alt+ctrl+del to end the process, but even that wouldn't work. I had to reset the hard way and held the power button until it turned off. I waited a few seconds and powered back on, only this time instead of running normally or perhaps running scandisk due to the hard reset. It gave me 5 choices in order to boot up my comp.

Safe mode
Safe mode with networking
Safe mode with command prompt

Last known configuration...

And

Boot up the normal way.

I have tried every option and it resets right after it shows the windows and a FLASH OF THE BLUE SCREEN OF DEATH. It flashes so fast I am incapable to to read what the BSOD even says. I have an XP windows boot up cd. I have inserted it, nothing works.

FYI I'm on an HP Pavilion dv5000 notebook
AMD Turion 64 Processor
512 mb of memory.

I'd really hate to reformat my computer. I have really important files that I must retrieve. Any sign of help would be highly appreciated. Thank you very much!

So there is absolutely noo way whatsoever of logging on in safe mode? If there is absolutely no way off logging on, you may want to re-format, and recover your "important files" using programs like "Recover My Files 3.98", it is apparently able to recover formatted files as well as accidentally deleted items... if this is not an option you may want to ask pc-technician.:)

Short info on "Recover My Files 3.98"
--This data-recovery software recovers deleted files and formatted or corrupt hard drives. It works with hard drives, digital cameras, USB drives, ZIP disks, CompactFlash cards, SmartMedia, and Memory Sticks. Specific recovery support for 350 file types, including: Word, Excel, PowerPoint, Outlook, Outlook Express, Hotmail, Yahoo, Netscape, IncrediMail, databases, AutoCAD, Microsoft Money, QuickBooks, SQL, MYOB, photos, MPEG, AVI, and MP3 files. Recovery is simple; no technical skill is required. Recover files that standard undelete programs cannot find. It searches every sector of your hard drive. The application has exclusive built-in CD and DVD burning support to save your recovered files.

This description is off Free Software Downloads and Software Reviews - Download.com, and there are heaps of programs that help you retrieve files!


Hope this helps!

I tried every option and there's absolutely no way to log in into windows. =[

I see... :confused: , OK well I have pm ed you the link:)

Ok, I went through HP's support and I found a way to disable my computer from automatically restarting (at least temporarily) when the windows xp logo and disapears and the blue screen of death flashes.

This is what the blue screen says:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

UNMOUNTABLE_BOOT_VOLUME

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again , follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you mifhr need

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, retstart your computer, press F8 to select Advanced Startup options, and then select safe mode.

Technical information:

***STOP: 0x000000ED (0x82D93840, 0xc0000006, 0x00000000, 0x00000000)"

I tried going into safe mode but it restarts at the point where I mentioned above.

I see... is there anyway of taking the laptop hard drive out and temporarily installing it to your desktop PC, at which point you re-format and install the os again and recover the files

It sounds like part of your windows installation has become corrupted, but you should be able to get out your files using another PC. I don't think there's anything to suggest that the whole drive is corrupt.

It's worth a try to get all your files off there and then reformat and set it up from scratch.

I have no idea how to retrieve all my files using my desktop. I'm computer illierate, but not that computer illiterate. Thanks!

Steps on how to do such a thing would help... thanks!

Ill be simple in my answer... you have to get inside your laptop and unplug its hard drive... after this you open up your desktop PC and connect it to a spare cable, the cables look "wide and Grey in color"(you'll know which one, its pretty obvious)

Once this is done turn on your desktop PC and on your "my computer" there should be a newer drive, then you can access your files via your PC



I do suggest you find someone who knows computer hardware.:) I have not tried this myself

OK I reformatted my comp. now when I let the recovermyfiles program run, it freezes after 10 minutes!

Any ideas??

Thanks!

I've a DV5000 here, which is doing exactly the same thing. I've tried booting to an XP install CD, but this hangs before I get to the repair menu. I've tried multiple XP CD's and swapped out the CD drive, but it still hangs at the same point every time. I've also had the hard disk out and connected via IDE to a desktop, but I can find nothing wrong with the drive(no viruses, no bad sectors, nothing strange). As a last resort I put a new Tosh 80GB in the DV5000, but I still can't get XP to boot from any of three working CD drives to install. It's one of the strangest faults I've ever seen, but I can now only presume it's a hardware fault on the DV5000.

We bought our college freshman a dv5000 last summer with 2GB of RAM. While doing Windows upgrades and installing Office 2003 I was having installs hang, have to reboot, and the boot process was taking 6-10 minutes (I started clocking it). Web search showed others with same problem, one person recommended "Destructive Restore." It worked much better. Our son took it to school and mid-term it died. It got through bios setup, hit windows and would restart itself. Hard test showed hard drive failure. I bought a new hard drive. Worked great for 2-3 weeks with new hard drive and did it again. I now have a $1,500 paper weight.

I sent it back to HP under warranty in the end. They say they could find no fault(yeah right), but for some reason replaced the DVD and HDD. It's now working fine again, but for how long is anybodys guess. It doesn't seem to be the most stable piece of hardware HP have ever sold.