The line going into the old phone jack has orange, green, blue and 3 white wires in it. Bought a new jack at Radio Shack and the colors of the wires in the replacement jack are red, green, black and yellow.

Verizon repair was at best, snotty in telling me "we cannot tell you how to do repairs over the phone." They wanted an arm and a leg to come out to do the repair. Because of their attitude, I would pay someone else double rather than have Verizon do it.

I am pretty handy and know this is not a big deal to do. I just need to know which colors to match with which other colors to make the connection when the phone wire has one set of colors and the jack has a different set of colors. Any anyone help me?

Thank you and be blessed,
Terry