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Interview questions for a waiter

Asked Apr 30, 2010, 08:03 AM — 7 Answers
How do you handle customer complaints

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7 Answers
Curlyben's Avatar
Curlyben Posts: 18,073, Reputation: 8728
Admin & Wine Expert
  
#2

Apr 30, 2010, 08:17 AM
Carefully and with respect.
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Emland's Avatar
Emland Posts: 2,493, Reputation: 2570
Ultra Member
  
#3

Apr 30, 2010, 08:39 AM
Depends on the situation and whether it needs the attention of the manager.

Fr_Chuck: You forgot "roll eyes".
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Clough's Avatar
Clough Posts: 27,302, Reputation: 8524
Uber Member
  
#4

Apr 30, 2010, 01:25 PM
Hi, carlynyimo!

Are you asking the question because you've been asked to answer it, or because you'll be the one asking it, please?

Thanks!
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carlynyimo's Avatar
carlynyimo Posts: 2, Reputation: 10
New Member
  
#5

May 18, 2010, 07:16 AM
Quote:
Originally Posted by Clough View Post
Hi, carlynyimo!

Are you asking the question because you've been asked to answer it, or because you'll be the one asking it, please?

Thanks!
I have been asked ,so I don't know the answer. May be you have an idea
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I wish's Avatar
I wish Posts: 5,256, Reputation: 10093
Family & People Expert
  
#6

May 18, 2010, 07:29 AM
I would say: "I would try to handle the complaint to the best of my abilities and experience. If I can't handle it, then I would refer the complaint to the manager."
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Devorameira's Avatar
Devorameira Posts: 2,462, Reputation: 4960
Ultra Member
  
#7

May 26, 2010, 06:51 AM
I think you just need to remember that in business "the customer is always right" attitude is what pays off, even though we know some customers aren't right at all.
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excon's Avatar
excon Posts: 20,999, Reputation: 15460
Expert
  
#8

May 26, 2010, 06:58 AM
Quote:
Originally Posted by carlynyimo View Post
How do you handle customer complaints
Hello c:

YOU don't handle them. The manager does.

excon
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