Ask Me Help Desk

Ask Me Help Desk (https://www.askmehelpdesk.com/forum.php)
-   Internet & the Web (https://www.askmehelpdesk.com/forumdisplay.php?f=177)
-   -   Cannot download anti virus software (https://www.askmehelpdesk.com/showthread.php?t=358692)

  • May 28, 2009, 02:53 AM
    rony4431
    Cannot download anti virus software
    On trying to down load mcafee anti virus software, I get the message:- Having trouble installing Mcafee Software because JAVASCRIPT is not working correctly on your PC,
    Can anyone help

    rony4431
  • May 28, 2009, 04:53 AM
    Perito

    You can try to turn Javascript on. In Internet Explorer under Tools | Options | Web Features (Windows) or Tools | Internet Options | Advanced, (depending on which version of Internet Explorer you have), there is a long list of features. Make sure Enable Java and/or Enable Javascript are checked.

    The second way to try to fix it is to go to Add/Remove programs and remove all versions of Java. Then go to java.com: Java Download and download the newest version of Java and install that.

    Lastly, this is a very common symptom of a virus or another malware infection. You need to scan the machine and clean up any malware it finds. I suggest going to Malwarebytes.org and downloading Malwarebytes. It's free and it works where many others do not.

    Before using that, however, I suggest downloading and using CCleaner (CCleaner - Home) to get rid of temporary files that will cause false positives using Malwarebytes.
  • May 28, 2009, 07:58 PM
    morgaine300

    I can't get McAfee to install, have Java enabled and have no viruses. I haven't been able to get it to install since some version ago or other. If it wants to make things that difficult on me, then I don't care about it. I don't use it and I don't use Norton. They are both troublesome if you ask me. Not to mention that viruses like to target them.

    If I might suggest, free:
    avast! Virus Cleaner - free virus removal tool
    AVG Antivirus and Security Software - Real-time protection against viruses, spyware and malicious websites

    I use Avast myself and love it. Nothing has bothered it. It doesn't bother me. It's unobtrusive. (It is right now catching a false positive, but nothing's perfect.)
  • May 28, 2009, 08:10 PM
    Perito
    Quote:

    Originally Posted by morgaine300 View Post
    I can't get McAfee to install, have Java enabled and have no viruses. I haven't been able to get it to install since some version ago or other.

    Although I normally don't recommend McAfee, I will recommend an uninstaller. Revo Uninstaller is free for personal use:

    Revo Uninstaller Freeware - Uninstall Software, Remove Programs, Solve uninstall problems

    It has several "levels" of uninstall. The simplest is the same as running uninstall from Add/Remove Programs. The most extensive will search the registry for junk left behind, and also search the disk for files left behind. You then have the option to delete them.
  • May 28, 2009, 08:19 PM
    morgaine300

    Actually I have the old McAfee uninstaller program. That was the old 95 version and I use it on my other computer. McAfee used to make some decent stuff (before they got too big for their britches).

    I haven't thought about an uninstaller program since then. Maybe I'll check that out. :-)

    (I usually "uninstall" all the pieces by just totally wiping the computer a couple of times a year. :D)

  • All times are GMT -7. The time now is 04:21 AM.