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Ok, this has been going on since Febuary. I have AOL open all the time while I'm at work. I'm also usually running quickbooks 08, and other various documents. It dosent happen all the time. Sometimes it dosent happen at all!! Other times it happens as many as 6 times a day. I will go to click on my mail and bam everything shuts off and reboots no error code, nothing just reboots! I have been in contact with Dell support. They have tried all kinds of things and can not figure out what is going on. I uninstalled AOL and reloaded it hoeping that would fix it but to no avail. Now not only does it shut down when I click on my mail it also shuts down when I switch from one screen name ot another. This is a major problem!!! It is very frustrating. any help would be great! Thanks
I've got two words for you that will work like magic - "Ditch AOL". That's the only sure fire remedy for this situation. I hated AOL and won't go into this as I don't want to bore you, but take it from me, this problem will only get worse or better yet, you'll have MORE fun problems from AOL. Just ditch the jerks and go on with your life without them. Trust me, they won't miss you one iota and will be happily causing havoc to someone else.
Ok, this has been going on since Febuary. I have AOL open all the time while I'm at work. I'm also usually running quickbooks 08, and other various documents. It dosent happen all the time. Sometimes it dosent happen at all!! Other times it happens as many as 6 times a day. I will go to click on my mail and bam everything shuts off and reboots no error code, nothing just reboots! I have been in contact with Dell support. They have tried all kinds of things and can not figure out what is going on. I uninstalled AOL and reloaded it hoeping that would fix it but to no avail. Now not only does it shut down when I click on my mail it also shuts down when I switch from one screen name ot another. This is a major problem!!! It is very frustrating. any help would be great! Thanks
Did you ever figure anything out? I am having the same exact problem! I have several programs open at once, but today I ONLY had AOL open. A soon as I click on the Read Mail icon, bam, my computer reboots. Very frustrating when several programs are open.... Let me know if you've resolved your problem! I also have a Dell.
I agree with twinkiedooter. AOL is just...unmanageable. It replaces files on the computer with special "AOL Versions" and doesn't put the original files back when you uninstall, and it's so intrusive into other parts of the computer...
You can still get to you contact list from AOL Instant Messenger, and I believe you can still get to emails also, from the website...but I would definitely ditch the AOL program.
If you really want to figure out whats causing that, you could try the event log. Right click on my computer and go to manage, then you should be able to get to Application Log and System Log from there. A lot of errors and warning you see are harmless, but you could find some useful information on what was happening.
I apprechiate all your responses~ Well, still no fix. I'm so frustrated!!! I have had Dell's tech. support on the phone several times. (by the way they are awesome!!) Anways they have tried all sorts of things and still nothing!! But it seems to only happen in AOL! However there are no errors in my system log to record the event witch, is totally weird because it has only gotten worse! AOL will not help me becasue they are asses! there is no wich way about it. i have to pay for tech. support and I don't feel that I should! I have never had a problem with AOL until now! I have unloaded AOL and reloaded it and it seemed to work but now it is worse than ever! I'm just so frustrated bvecasue all our business e-mails are on AOL and I don't want to change them!! So I don't know what to do!! It's very frustrating!! ANy suggestions/help would be apprechiated!
No luck here either, but I will keep you posted. I've been documenting it, and it only happens when I go to read my aol mail. Again, I'll check back & keep you posted. Let me know if you figure anything out, also!
You might try updating the drivers for your graphics adapter if they aren't the latest version. Long shot, but I experienced a similar issue many years ago with Microsoft Works when the program changed the mouse cursor.
If you're running a recent version of Windows, you can also boot into safe mode with networking by pressing F8 repeatedly at bootup until you get the startup choices menu and see if the issue persists.
Still having the problem I have started just useing AOL in internet explorer when I do that it dosent shut off. Such a pain. Does anyone know of software or an e-mail that will forward my aol stuff to another address and be able to reply with the aol address?
I've been doing the same thing - accessing AOL through Internet Explorer. I really am used to AOL, and like the program, except for the rebooting. It only does it on one computer of the 4 I use (2 at work, 1 at home, & one laptop). I find myself flinching everytime I log on, however! I don't like going through IE, but like you, find it doesn't shut my system down if I use it that way. Did you try updating your graphics driver, as suggested? I plan to try that Tuesday.
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