file a claim

nicespringgirl · #1 Aug 29, 2007, 03:47 PM

Dear everyone,

I sold a book on half. ebay. The receiver contacted me saying the envelope arrived without the book, it was an empty envelope!!

He said he has contacted the post office and try to find out it they lost it. He then said didn't find it, it wan't post office's fault, it was b/c I didn't ues the proper size of envelope!

He says he is going to file a claim, what's that mean? Does that mean I am forced to give him money back?

I think he might be a scammer!!

I have 100% positive feedback.
I did use the right size and sealed well, I 've also got the receipt!!

What should I do now? What happen if he files a claim???

RubyPitbull · Aug 29, 2007, 03:58 PM

NSP, did you look under their policy for shipping? They tell you to insure the package. Did you do that?

Here is a link to their guidelines on selling and filling an order. Scroll down and read everything under PACKAGING. You are going to have to deal with the administrators of the site and get direction from them.
Selling - Filling an Order

crystalbivens · Aug 29, 2007, 04:00 PM

Is he filing a claim with ebay or the post office?

Dennis777 · Aug 29, 2007, 04:04 PM

Hello.

The claim will be filed with the postoffice, The post office will cover the cost of the book not you.

Dennis777

nicespringgirl · Aug 29, 2007, 04:10 PM

I think ebay...

nicespringgirl · Aug 29, 2007, 04:12 PM

he is the receiver, and he ws saying b/c I didn't put it in the right size!

GlindaofOz · Aug 29, 2007, 04:13 PM

First of all I don't believe that. I had his same thing happen to me when I sold books on Ebay. I had one of the envelopes rip off the post office sent me a notice saying "sorry we lost your item" with the ripped envelope. The post office would not deliver the item to the addressee they would return it to you.

I think he is trying to scam you.

In the future do shipping confirmation so you can prove that they received the item.

nicespringgirl · Aug 29, 2007, 04:19 PM

should I contact them before he files a claim or after ebay deducts my money from my accounts?
how do i contact them except for emailing, there is no number.

nicespringgirl · Aug 29, 2007, 04:24 PM

Would you guys please read this for me, see if I am replying him correctly? Thankyou

Quote:

I haven't heard back from the post office yet. I sure will call them again tomorrow, and let you know what they say about it.I made sure I sealed it in a proper size, there was plenty of space for the chemistry text book in that white envelope.

I have the receipt as well. I have done business honestly with every single customer I had before.

I will be talking to the PO again tomorrow,I hope it gets sort out soon.

P.S.Are you saying you could file a claim with the post office?

Thank you for your patience.

RubyPitbull · Aug 29, 2007, 04:26 PM

You have buyers protection. Read the policy. & read the directions in the link I gave you above.
Half.com Policies - Buyer Protection Policy



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