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Home > Business & Careers > Internet Business   »   file a claim

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Old Aug 29, 2007, 03:47 PM
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file a claim
Dear everyone,

I sold a book on half. ebay. The receiver contacted me saying the envelope arrived without the book, it was an empty envelope!!

He said he has contacted the post office and try to find out it they lost it. He then said didn't find it, it wan't post office's fault, it was b/c I didn't ues the proper size of envelope!

He says he is going to file a claim, what's that mean? Does that mean I am forced to give him money back?

I think he might be a scammer!!

I have 100% positive feedback.
I did use the right size and sealed well, I 've also got the receipt!!

What should I do now? What happen if he files a claim???

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Old Aug 29, 2007, 04:27 PM   #11  
GlindaofOz
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I think the email looks fine.
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Old Aug 29, 2007, 04:31 PM   #12  
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By now you know better than posting the same question on multiple boards.

It only creates confusion.

The answers you got on your other thread have been merged with this one, and the other deleted.

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nicespringgirl agrees: since u have deleted the ones on other board,do those ppl who have responded on other boards still get posted on this OP?
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Old Aug 29, 2007, 04:34 PM   #13  
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Then he is going to file an item not recieved dispute with ebay meaning they will ask for your side f the story and decide who is telling the truth.
Then they will either close the dispute or give you a strike against your ebay account.
If he payed by paypal he can also file a dispute with them and may recieve a refund.
Hold on to your recipt you may need it.
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Old Aug 29, 2007, 04:41 PM   #14  
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I just realize, that he emailed me to without the "email forward systems"...

what is the difference between emailing from my own email address and under ebay's acct message system?
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Old Aug 29, 2007, 04:53 PM   #15  
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Sometimes, people who are not the buyer will email you without going though ebay or paypal. They will email your address directly and say they are the buyer and want a refund. But they are not even the real buyer. Have you contacted the actual buyer though the ebay to confirm it is the real buyer contacting you???

Next yes, that is why you always require postal ( shipping) insurance on everything you sell, that way it would be insured to get there.

Also if a package is opened normally the Post Office will note it and special pack it to the reciever.

I buy a fair amount on ebay and get cheated about 1 in 10 each time I buy, seller does not ship to me or ship damaged or incorrect items.
I have had a few buyers do claim but since I always purchase insurance when I ship, we allow them to file claim there.
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Old Aug 29, 2007, 04:54 PM   #16  
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Quote:
nicespringgirl agrees: since u have deleted the ones on other board,do those ppl who have responded on other boards still get posted on this OP?

Yes, they will. Please do not double post, or in this instance, triple post. It just causes confusion.
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