I contacted AnimationStudios.org on Friday March 16, 2007 for the creation of a website logo. AnimationStudios.org offers 4 different logo design services. I chose the “GOOD” service which was being offered for $185. I completed a form where my name, address, and VISA charge card information was collected. After completing my order, I contacted the company to confirm that they received my order and I was told that a logo designer would contact me.

I never received a phone call from a logo designer but instead I was sent a very cheaply written email requesting information about the logo I would like to have designed. (Item A) . I completed this email and received a reply the following day confirming that they had received it. (Item B). In that email I received a confirmation that I would receive initial designs in 7 business days.

I did not hear or receive any emails from AnimationStudios.org until I contacted them on March 28th. This was 8 business days and yet I had not spoken to a logo designer as they promised and I did not receive anything from the company. When I called their 800 number on the website (1-866-573-2364) I was told to contact their ‘backup support’ at 213-341-1868. I called the number and left a message on a voicemail machine. I called their 800 number back and also left a message with a person requesting that they contact me about the logo design. An hour and a half later I received a phone call from a lady claiming her name to be “Charlotte Brooks”. She had an extremely broken accent and communication with her was very difficult. She asked me to wait one more day for the design. Having no choice, I agreed to wait another day.

Late in the day on March 29th I contacted the company again. Again I did not receive an email or phone call with the status or location of the logos I have paid for. Again I got the run around from this company – called and left a message and an hour later received a phone call from “Charlotte Brooks”. Again, she had requested that I wait one more day. At this point I questioned if I was going to receive the logos they promised and I had asked “Charlotte” to send me a confirmation that my work was nearly completed and that I would receive it the next day. No confirmation was made and nothing was received.

I called them late in the day on March 30th and again I got the run around. I gave up and this is what prompted me to call Bank of America regarding the fact that AnimationStudios did not deliver the logos to dispute the charge and hopefully receive my money back.

ANIMATIONSTUDIOS.org will RIP YOU OFF. AVOID THEM. SCAMMERS.

nielseno

I was put on the priority list more than a month ago, why should I expect it to work this time?

animationstudio

i am personally in charge of your account it will get done this time. i have talked to cha regarding your project. we have sent you several drafts before and even from different computer but you claim you never received it, and finally you gave us an different email and you finally received. everytime we send you something please check your SPAM folder as well to make sure it is there. and if you need to get a hold of me contact me at i check my emails every day. Please send a test email to me and i will reply to make sure that i got an email from you.

i know we have a few upset customers who's project are delayed and the main reason is due to emails going back and forth and sometimes the customer dont receive our emails. We finish over 50 logos a day and only a handful of clients that are delayed and mainly thorugh the email problem.

So i am asking all clients that have any problems to contact me directly at my email at and please email me and ask for a confirmation to make sure i receive your email. i am not available through phone because phone conversation takes to long. i will respond to all email replies in 1 business day.

nielseno we are working on an update now and I have already informed cha to finish it asap. she will send u an update soon. if you dont receive it make sure u contact me at my personal email address thanks. keep me posted on your project.

nielseno

That is a blatant LIE. I have never been informed that a draft has been sent to me by Cha or anybody else and then not received it. I will post every damn email I have corresponded with you guys to prove it.

I have only received ONE draft EVER, and if there are multiple drafts available you should be able to email those to me TODAY, I WOULD LIKE TO SEE THEM.

Alos, I have communicated with Animation Studio through ONE email address and ONE email address only, I would like to see this email traffic where I am using a new email address.

Furthermore, I do not have a SPAM folder. I look through all of my emails.


I'm sure you have quite a few customers that are fed up with you. And from the looks of your website, I would guess that you bit off more than you can chew and you are letting your customers sit and wait, uninformed and angry.

Here's what's on the front page of your website today:

"welcome to Animation Studio

We are currently finishing up all old projects before accepting any new projects. If you have any questions you can contact us at 1-213-341-1868 or 1-213-291-8886 or email us at "

Would you like to know what I'm most upset about????

I don't like being mislead, misdirected, lied to, by a company that is impossible to communicate with.

From day one you guys have been deceitful and dishonest. You have some real customer relations problems.

Your problem is more than your EXCUSE of lost emails, Nooooo, it's much more than that. You weren't able to deliver from the day I paid you my hard earned cash and worse than that you have never fessed up about the issues you guys are dealing with. Instead you have crappy customer service agents giving everybody the run around so you don't have to face the customer.

I ask your customer service agents direct questions and all of a sudden they act like they cannot understand me or the phone connection is poor. I ask direct questions in my emails and they never get answered.

I'll ask them here:
1. I paid you in mid March, how many drafts do you think I should have received by now?
2. What time frame should I expect a response in? (1 week, 2 weeks?)
3. After what amount of time do you think I should call again in the case that I do not get a response in the time frame above? (3 weeks, month?)

animationstudio

i am not here to fight with you. I fully read everything you typed and understand your concern. i made the mistake of saying several draft. We sent you one email with 3 concepts and we never got a response back until recently. And i understand you tried calling and telling us. We have fix this problem by having me manage the priority clients.

you paid for a service and i need to deliver it. cha has already contacted you and got the changes from you and she will update you as soon as they are done. Yes the web site does state that we are not accepting any more projects until all design are finished, because we have many resellers selling our services and we have enough orders.

you should be getting your revised draft soon.

for any other client that has issues with delays please contact me directly at and i will personally speed it up.

nielseno

By recently do you mean prior to April 21st which was when I had to call you guys nearly a week after I sent my response?

Or May 8th when your staff finally replied to my emails:

"We received all your emails and I already forwarded it to the Logo
Department. As soon as we received a draft for you The logo Department
will email it to you."

By the way, you should tell your staff to include the original message when replying to emails (if they reply).


Yet again, direct questions are ignored. Here they are again:

1. I paid you in mid March, how many drafts do you think I should have received by now?
I guess I can accept this as an answer:
2. What time frame should I expect a response in? (1 week, 2 weeks?)
WHAT IS YOUR DEFINITION OF SOON??? 3 months???
3. After what amount of time do you think I should call again in the case that I do not get a response in the time frame above? (3 weeks, month?)

I don't want to either but every time I have had contact with your company I get the run around of some sort, EVEN WITH YOU, whether mistaken or not, and you're the best I've talked to from Animation Studios.

Your company lost my confidence within a week, I honestly thought I was scammed out of my money until I got the first draft on April 13th. That was the first and only positive experience I have had with you company until today when you said
Yet you guys are still butchering the facts, dodging questions and giving vague descriptions of when I should get my work.

I honestly never wanted to be such a jerk about this, yet I can't believe how your company has time and again forced me to be one. I have never said time is an issue (although if I had known the time involved with you guys I would not have purchased from you) all I've ever wanted was an honest response.

Here's a tip from me to your company:
You should give your customer a real answer whether your customer likes it or not or even if the answer is I DON'T KNOW.

Well, I think I've said nearly all I need to say but I'll leave you with one more thing:

I said it (a few times) before I ever received my first draft and I've brought it up a few times while waiting for you guys to respond:

If you want to get rid of a pain in the neck customer like I will GLADLY take my money back so I can give it to a real Logo company.

animationstudio

I understand your concern, we are almost done with the changes. You dont have to wait a month. In a few business days you will get the changes you want. Also i understand you are upset and I would like to give you a completely 5 page web site completely free of charge and the design for this web site will be given to you at the latest one week from the date you tell us how you want your web site to look like. Again my sincerely apologies for everything that has happen. I will send you the logos as soon as we are finished with the changes you want. If you want the free 5 page web site please let me know and I will tell one of my assistant to email you a list of questions so we can start designing your web site for you completely free.

nielseno

I received the changes, this weekend. Thank you.




Thank you but I will not need this. I do have something else in mind though that would probably take less effort for you and would be more beneficial to me. I'll send you an email.

animationstudio

OK, i am glad you are happy. I am sorry for any inconvenience. Let me know what you have in mind.

ksh1960

I too was scammed by Animationstudio. My ordeal started at the end of March, and like every one else I got 3 drafts right away, then things went south. Its now been 4 months since this whole ordeal started. I have tried 3 times to get my money back only to be told that it has a no refund policy. I was told that I would be given to a different designer by Jasmine Lewis but they wanted more money from me saying that if I wanted them to contact my suppliers that would be extra work for them. That's when I demanded my money back and I went round and around with these people. Now I'm out $1500. I have tried calling Jasmine if that is really her name, 4 times this week only to get her voice mail. I have e-mailed them with no response 10 times just this week with no response. Then just yesterday I receive an e-mail from someone I don't know claiming that animationstudio never really existed and that the so called company is really out of the Phillipeens. Is there a way we can sue them or something to get our money back. $1500. is alot of money for me to lose. Does anyone have any ideas how we can get these people back. How about Dateline MSNBC?

animationstudio

Ksh1960, we are not a scam. If you read above you can see that we do have happy customers and I am here to fix any problems that you may have. nielseno was an upset customer, we were delayed on his project and we just submitted the logos to him and he loved it. You can contact him yourself if you want.

About Jasmine, Jasmine is no longer with the company. The email you receive is probably from jasmine because we fired her. She was not coming to work on time so we let her go. I am in charge of everything now and I will personally make sure everything is handled correctly.

Please reply with your first name and last name to and I will find out what the problem is and fix it immediately.