Hello,

I have a Cingular Sony Z520a cell phone and suddenly it shows no bars and cannot find Cingular Network. I have a family plan and rest of my family members with the same phone are able to find the network.

I have read elsewhere on cingular forums that many others are also facing the same issue. But I didn't find any solution on those forum posts apart from returning the phone to Cingular, if its in warranty.

Does any one know of a solution to fix this?

Thanks.

ScottGem

Um did you call Cingular? Occassionally you do hit a dead spot, or the SIM card isn't read. But the first thing I would do is call Cingular.

simple_uid

They are closed today (Sunday) :-(

ScottGem

Umm no. Their customer service line is 24/7. You can dial 611 from any Cingular phone.

simple_uid

Since I am not finding the Cingular Network, I couldn't dial 611 from my cell. So, I called 1-800-CINGULAR from my landline and selected the option for support with the instrument. I received a message that their office is closed today. I also checked their website live help option and it also states that its closed on Sunday.

ScottGem

You said other family members have the plan, so have them dial 611. I suspect you may have selected the wrong option.

I'm sorry they must have changed things since changing back to AT&T. I just dialed 611 on my Cingular phone and it did show them closed.

simple_uid

Thanks for all your help.