Quote:
| Originally Posted by tcrandel I am considering a Ultra 230 boiler and in looking over the documentation I have three questions:
1. What the heck is a "condensing" boiler?
2. Will this boiler system work with cast iron radiators?
3. The piping diagram shows a 12" long connection atop the boiler between the input and output water lines. What keeps this connection from "shorting out" the boiler loop? The note says "don't exceed 12". |
If you have any problems with the Weil McLain Ultra 230, don't count on Weil McLain to help.
Six months after an incompetent heating contractor installed a Weil McLain Ultra 230 High Efficiency boiler and Ultra Plus Indirect Fired Water Heater, the contractor could still not fix the system intermittently turning itself off.
I contacted three heating contractors who had experience with Weil McLain Ultra 230 boilers to diagnose the problems. They concurred that the installation was so screwed up, it needed to be re-piped.
One heating contractor brought along a heating engineer to figure out the mess. The heating engineer contacted Weil McLain that I needed help. The heating engineer found significant problems that could damage and break the Ultra 230 boiler.
Weil-McLain sent a field rep, Tom, to my home. Tom comes with high credentials. I recently Googled him to discover he was leading a continuing education seminar for home inspectors. I, however, could give him no credibility after the antics he pulled.
I was devastated after having expectations of real help from Weil McLain.
First, he said the heating engineer who called Weil McLain should have talked to Tom before giving me an analysis of the Ultra 230 problems.
Tom turned the boiler on for a minute or two. Then he turned it off. He told me that showed the boiler works and does not shut itself down.
The heating contractors who inspected the system said the water intake valve should be open, whereas it was closed. Tom insisted it should be closed, as he "instructs his heating contractors that the valve is the last thing they should close when finishing an installation." The heating contractors told me that because the valve was not properly installed, had it been left open, boiler water would have entered the domestic water supply. So Tom stopped my domestic water from being contaminated, but would not recognize the installation error that caused boiler shutdowns.
I attempted to contact Weil McLain engineers about this detail. Since Weil McLain does not want homeowners to contact its engineers about their problems, I had to use some cunning to talk to an engineer. He said the valve should be open, contradicting Tom.
I picked the best contractor I talked with to promptly fix the gas leak.
Fixing the Weil McLain Ultra 230 was another matter. It needed an expensive re-piping.
I sued the heating contractor. Tom was one of the defense witnesses.
After receiving a cash settlement, I had the system re-piped. Now the Weil McLain Ultra 230 delivers energy efficiency. And it has not shut down once.
As I remain disturbed with Tom's behavior and the likelihood that other homeowners will suffer from his lack of integrity, I wrote about my experience with Weil McLain to the CEO of SPX, the corporate parent of Weil McLain.
Promptly Weil McLain went into CYA mode. They sent an engineer to my home to confirm there was no damage to the boiler from the multiple shutdowns.
I told Tom's manager details of my experience with Tom. I urged him to implement systems at Weil McLain that will protect homeowners from the misconduct of its field reps such as what I experienced.
Tom's manager called me to tell me he "talked" to Tom. The manager gave no details of what they talked about. He said nothing about any discipline. I asked how Weil McLain will protect consumers. He told me essentially gobbledygook about Weil McLain's "Chicago method" and "Boston method." I heard absolutely nothing that would stop such misconduct in the future.