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Goodman Furnace reliability

Asked Jan 22, 2007, 05:58 PM — 53 Answers
I have read that Goodman Furnaces have a fair amount of issues. I recently got a very good estimate from a reliable installer who uses this brand.

Should I be concerned if I go with this brand? Some people go so far as to say they are junk. From what I have seen it has more repairs that other brands but I have also read Goodman has fixed several flaws in the last few years and is reliable.

I don't want to be blinded by a good price.

Thanks in advance.

Summary After over 50 answers to this question, there are a few common threads:

1. A lot of the dependability of a furnace or HVAC installation lies at the feet of the installer.

2. The local installer has to know what he is doing and has to be willing to stand by his work and the Goodman warranty. (Editor's note: To find a reputable local installer, use a local review service like Yelp or Angie's List).

3. Check all furnace warranties and see if labor is included and for how long.

4. Trying to buy furnaces online could negate the Warranty. You may need to purchase through a qualified installer.

53 Answers
Stubby74's Avatar
Stubby74 Posts: 36, Reputation: 15
Junior Member
 
#2

Jan 23, 2007, 01:54 PM
For the money Goodman has the BEST warranty out there. For like an extra $100 for a warranty they will cover up to 10 years of compressor replacement plus paying about $400 for labor, last I checked. As a comparison, last year we replaced about 26 Trane compressors. Same installers installing Goodman. 1 compressor failure for the Goodman. Those 2 projects were done within 6 months of each other and far less problems with the Goodmans. In my 14 years in this field I can best remember only having to change out or condeming less then 10 Goodman compressors. My opinion with Goodman is overall best buy up to 15 SEER. Anything more effiecient Trane or Carrier. Another plus for Goodman all parts are usually easy to find and most times much cheaper in price. As for the furnaces I think they also make one of the best 90% gas furnace out there. Again great warranties and not near as costly. Brian
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rickdb1's Avatar
rickdb1 Posts: 186, Reputation: 74
Junior Member
 
#3

Jan 24, 2007, 07:42 AM
I will agree that the Goodman/Janitrol A/C condensing unit have few problems, but I cannot give any kind of positive recommedation for their furnaces. Nothing but trouble will await you. Do yourself a favor and spend a little extra and avoid the headaches...
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Inland's Avatar
Inland Posts: 2, Reputation: 5
New Member
 
#4

Jan 13, 2008, 10:31 AM
Over the last 20 years we have sold Goodman / Amana, Luxaire, York, Keeprite, Heil, Olsen, and Claire furnaces. One of the reasons we switched to Goodman / Amana was the Warranty that they put on there equipment. In the market we are our furnaces run an average of 8 months a year and reliability is a large issue to the contractors. Once we switched to Goodman the amount of Service Bulletins have reduced to almost none.
To be honest a furnace is a furnace no manufacture makes all the parts for there equipment so if there is a Control board issue it will likely effect more than one brand of equipment. The same is for the Hot Surface igniter, Blower motor, Gas Valve, Venter, Pressure Switches, and most of the other electrical parts.
What I tell consumers is you must feel comfortable with the contractor you choose. If the contractor is a certified and legitimate contractor they will look after any of the service and warranty issues as they arise.
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esquire1's Avatar
esquire1 Posts: 2,495, Reputation: 1082
Ultra Member
 
#5

Jan 13, 2008, 10:54 AM
As inland stated, choose an reliable contractor. I work on less Goodman than any other make. When building my home I put in a Goodman. Have had no issues with it in the 5 years it's been in. Also parts are less expensive and easy to get
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Stubby74's Avatar
Stubby74 Posts: 36, Reputation: 15
Junior Member
 
#6

Jan 13, 2008, 11:56 AM
Agree with both above...parts are mostly less costly...the main part on Goodman furnaces I find myself replacing is the Hot surface ignitors. Cheap part, almost always can use a universal ignitor. But if installed half ....you will pay in the end..
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T-Top's Avatar
T-Top Posts: 1,809, Reputation: 522
Ultra Member
 
#7

Jan 13, 2008, 06:16 PM
Its low end and hard to get warranty. Take a look at how many people looked at this question with only 5 replies. I would say they have problems or questions about the equipment to.
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Inland's Avatar
Inland Posts: 2, Reputation: 5
New Member
 
#8

Jan 14, 2008, 04:59 AM
If you are having a warranty issue then the contractor you are dealing with may be the problem.
We are a distributor and the policy that we have to deal with from Goodman is all warranty paper work has to be filed within 5 day's of the part failure and then they will make sure there paper is completed in under 5 day's. To date we have not had any warranty parts rejected.
I look at other furnaces on the market and the Goodman are not a low end unit in comparison. I will not put down any other brand but I can tell you that there are other units that are much cheaper and have a lot of service issues.
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Frdbrkl's Avatar
Frdbrkl Posts: 94, Reputation: 30
Junior Member
 
#9

Jan 14, 2008, 02:29 PM
My experience with Goodman has been fairly foul. It wasn't the equipment, however-but the installing mechanic. Typically, Goodman (aka Janitrol, Amana, and several other names) is used in a low bid situation and is favored by bootleggers, jacklegs, and shady mechanics of all types. Then we get the calls to come out and remedy the problems due to shoddy installation, but the equipment somehow gets the blame.

If your contractor is quality, you should have no concerns as he should stand behind what he sells.

Ask him what's in *his* house. LOL.

Sometimes it's not the equipment......
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wmproop's Avatar
wmproop Posts: 3,651, Reputation: 544
Ultra Member
 
#10

Jan 14, 2008, 04:21 PM
If its a vote of confidance you`re looking for I sell nothing but Goodman,the biggest prob. I have is ignitors,but even if it 4 years 11 months and 29 dAYS sinse it was installed they have never given me a problem with replacing any part,have a good installer to give you work referance`s and maybe a spare ignitor to hank in a safe spot ,they always go bad on Saturday night when you can`t get anyone to come out. You can replace it in less than 5 minutes
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