In my family room I have a Heatilator gas fireplace that came with a three wired remote switch which allows one to turn off and on manually as well as turn the system on/off depending on temperature setting. The problem with this system is that the fireplace will turn on/off at any time the...

My ventless gas fireplace starts up fine, but, recently, the flame has been going out. Even though the flame is set on high and it works fine for a while the flame suddenly shuts off. Please help.

Hello, I have a gas fireplace that usually will start by turning on the switch right away (sometimes it does not and will take a couple of tries) however after about 20 minutes the fireplace will usually turn off by itself. Then after another 20 minutes it will turn back on. There is no...

Hi, I just bought a ventless propane gas log set. I, however, only have natural gas in my household. Is there a way I can convert the propane set to natural gas? Thank you