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    lar45's Avatar
    lar45 Posts: 3, Reputation: 1
    New Member
     
    #1

    Jul 17, 2010, 06:32 PM
    Firefox help desk
    After removing some Google shortcut apps from my Firefox toolbar, Firefox ceased to operate. Shut it and iMac down. Still can't open Firefox. Window pops up no matter how many times I click on "OK" Tried to enclose a snapshot below but not certain that's going to work so here's what the window repeats to me... "Error on adding menu element: NS_ERROR_UNEXPECTED, (Component returned failure code: 0x000ffff ((NS_ERROR_UNEXPECTED) [nslPrefBranch.getCharPref] id:



    /Users/larrymiller/Desktop/firefox glitch.jpg
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
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    #2

    Jul 17, 2010, 08:31 PM

    Uninstall and download and reinstall
    lar45's Avatar
    lar45 Posts: 3, Reputation: 1
    New Member
     
    #3

    Jul 17, 2010, 10:04 PM
    Thanks for the response to the problem quoted below...
    So I did as suggested... I UNINSTALLED FIREFOX, DOWNLOADED IT, REINSTALLED IT AND THE WINDOW AS MENTIONED - S T I L L POPS UP RATHER THAN THE FIREFOX BROWSER AND MY HOME PAGE... NOW HERE'S THE ORIGINAL PROBLEM POSTING... 'After removing some Google shortcut apps from my Firefox toolbar, Firefox ceased to operate. Shut it and iMac down. Still can't open Firefox. Window pops up no matter how many times I click on "OK"! Here's what the window repeats to me... "Error on adding menu element: NS_ERROR_UNEXPECTED, (Component returned failure code: 0x000ffff ((NS_ERROR_UNEXPECTED) [nslPrefBranch.getCharPref] id:
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
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    #4

    Jul 18, 2010, 10:38 AM

    How did you remove Google shortcut apps?

    I am not familiar with macs but if were a win system, I would suggest to also check where you uninstall applications from in iMac and see if there are any Google items still levt that may be installed and uninstall them

    Wish could offer more, just don't have any idea with macs.

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