In June 2008, I had a bilco cellar door installed. Where the base of the door meets the concrete and also on the sides of the door, I have water seepage. The contractor came back with a bilco door rep who says the installation was totally correct and nothing more can be done. There is a hard rain falling now and the top 3 stairs of my basement are wet.

Any ideas on how to correct this? The contractor caulked all around the outside of the bilco door and it did not help at all.