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Rbryn · Dec 18, 2006, 01:59 PM

Outlook 2003 (with Symantecs antivirus) - 3 mail servers were working fine, until last week. Now occasionally an email will not leave the outbox. There is no sending/receiving error message. I changed outgoing sending account trying all 3. None work. I checked outgoing email address - No problem. I tried turning Norton A/V scan outgoing email off - did not help. Other messages come and go. Occasionally one (now 3) gets stuck.

Any ideas?

Rob

Curlyben · Dec 18, 2006, 02:19 PM

Here's something that maybe worth a try.
In e-mail accounts open the advanved options and check the connection ports.

Name: Mail.gif
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Name: Mail.gif
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Especially the highlighted on, as your connection may require an encrypted connection.
Also has there been any changes made to your firewall recently that stops SMTP ?

Rbryn · Dec 18, 2006, 02:54 PM

Thanks for the response!

I don't find site that intuitive and it takes me a while to figure out how to read responses and reply.

I tried encrypting... already suspecting that wouldn't work. I checked Symantecs anti/v settings and, though outgoing mail is scanned, I tried with and without scanning.

I read that changing ports might help when SSL is needed, but I don't use SSL on outgoing email from my default email server.

Now I just realized that Outlook 2003 dates messages and failed messages are posted as date = none. Messages with dates = TODAY get sent. Messages without dates get stuck.

After closing Outlook and re-starting, "opening items" and resending, I managed to get 2 out and a test email. But one is still stuck.

I can send this using webmail... but that's not the point. I want to know why a message would get stuck in my outbox!

I'll just nix this email and keep my eye on the outbox from now on.

Rbryn · Dec 20, 2006, 11:18 AM

Ah-huh!

The problem is when I open an email in the oubox and resend - it gets posted into date:none category and will not leave the outbox. I don't know how /why this happens?

One bothersome solution - Forward the email letter and resend. It creates a copy in the "today date" category in the outbox and gets sent without difficulty. THen just delete the "date: none" file that remains.

What a bother!

RBryn