| Hi,
It could have something to do with the format of the person's email. If he/she is using Outlook, then have them try the following:
Open Outlook.
At the top, click on Tools, then Options.
Click on the MailFormat tab.
Click on Message Format, then click on Plain Text, then OK.
I am not absolutely sure if this is the problem, but it's worth a try.
Best of luck. |