If you are not sure if you have a heat pump, that is covered in a sticky in the Heat and Air Conditioning forum,
http://www.askmehelpdesk.com/heating...tml#post268231
We were fortunate to have Northern Heat join us last fall just in time for the flood of furnace questions. He is sharing his extensive HVAC experience including a fine sticky that answers many questions.
We now have excellent people in plumbing, heating, and electrical. I am happy to leave most of the questions to the forum expert. Unfortunately a few others don't. I only answered here todirect you to the sticky.