rsain2004

One of my jobs required that I become a certified ISO Internal Auditor. Among my ISO 9001 books I remember reading standards for a number of different jobs. These are likely readable from the net, for free. Try searching ISO 9001...Good luck.

smartKPIs

Hi joiszlopez ,

Speaking of KPI for receiptionist. www.smartKPIs.com may be a good resource for you. It contains a user friendly library of well-documented performance measures. At the moment it lists over 3300 KPI examples, grouped in 73 functional areas, as well as 83 industries and sub-categories.

KPI examples for the receiptionist are available on this page http://www.smartkpis.com/kpi/functional-areas/corporate-services/administration-office-support/ They include but not limited to:

% Answer accuracy
% Mail in processing

In addition to examples of performance measures, www.smartKPIs.com also contains a catalogue of performance reports that illustrate the use of KPIs in practice.
Examples of such reports for corporate services are available on: http://www.smartkpis.com/kpi_examples_in_practice/functional-areas/corporate-services/
The website is updated daily with new content, so check it from time to time for additional content.

Please note that while examples of performance measures are useful to inform decisions, each performance measure needs to be selected and customized based on the objectives and priorities of each organisation.

Best regards,
Anita Liang
Research Analyst
www.smartKPIs.com