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customer service

Asked Dec 4, 2011, 08:33 PM — 3 Answers
A customer called, his new machine is broken down; he needs it tomorrow but the soonest you can get a mechanic out is the day after tomorrow; describe what you would do.

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Curlyben's Avatar
Curlyben Posts: 18,081, Reputation: 8728
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#2

Dec 4, 2011, 10:15 PM
If the company doesn't have a process for dealing with emergencies then it wont be in business for long.
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pready's Avatar
pready Posts: 2,662, Reputation: 887
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#3

Dec 5, 2011, 05:52 AM
You should talk to the customer and explain the situation and if the customer still needs the equipment fixed tomorrow you should try to change a mechanic's schedule, give the customer a loaner, or subcontract a mechanic to resolve the situation.
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Fr_Chuck Posts: 72,597, Reputation: 37026
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#4

Dec 5, 2011, 08:49 AM


This can depend on what type of business. and what type of machine.

If this is a washing machine in someone home, they can wait two days. If this is a O2 machine that someone is breathing on, you have to be there in 12 hours reguar

If this was a large company with a manufactoring machine and it was shutting down production.

So there is no one right answer, it is a depends answer, and sometimes you have to find a way to get it fixed same day
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