| This is just how it works, You can write to the collection company and the office that sent it to collections and ask that they take it off, but they may or may not.
You can have a statement added to your credit report stating how this happened and that it was because of an insurance mix up.
But with health insurance, we are still obligated to pay the bill, even if we have insurance. Most doctors merely give us the benifit of waiting till they recieve the money from the insurance.
I would ask did the insurance ever pay ? | 
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