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Trying to switch virus protection systems but cant get rid of adaware

Asked Mar 21, 2010, 08:43 PM — 2 Answers
For the charter bundle package i get the firewall and virus protection for free but i need to have all other virus protections/fire walls off to install it and i know i have a Ad-aware program on and something called the threat work alliance on also but when i go to add or remove programs their not in there is there a way to get to them and get them out with out having to wipe my pc and having to transfer all my pictures and music i would rather not have to do all that work thanks allot too.

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FadedMaster's Avatar
FadedMaster Posts: 1,510, Reputation: 762
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#2

Mar 22, 2010, 02:18 PM
Don't use Charter's software. It's bulky and causes problems.

What version of Windows are you running (sounds like XP)? Have you looked in the start menu for the uninstallers? Sometimes a program's uninstaller will not show up in the Add/Remove Programs, but will show up in the start menu.

For anti-virus and anti-spyware, I recommend using Avira (Avira AntiVir Personal - FREE Antivirus) and Malwarebytes (Malwarebytes). If you feel you need a firewall beyond what is provided with Windows XP and later, then I would use Comodo (Download Comodo Firewall).

On a side-note, it is never a bad idea to have your pictures and music backed up anyways, just in case something happens.
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InfoJunkie4Life's Avatar
InfoJunkie4Life Posts: 1,111, Reputation: 339
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#3

Mar 23, 2010, 09:09 AM
Quote:
Originally Posted by lavasoftsupport.com
1. Click on "my computer" and navigate to your Lavasoft Ad-Aware folder (C:\program files\lavasoft\ad-aware \

2. Run the file unregaaw.exe

3. Delete the entire ad-aware folder

4. Delete your Lavasoft Ad-Aware link in your start menu (if present)

5. Delete the Ad-Aware icon(s) from your desktop(if present)

6. Navigate to C:\Documents and Settings\[User Name]\Application Data\Lavasoft and delete the entire Lavasoft folder.

7. Empty your trash bin

8. Reboot.
It may help to do this in safe mode.
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