Hi. We use a hp pavilion f1703 flat screen monitor on Radeon 9200 series. Every time the computer restarts the screen resolution defaults to 640x480 and Low 8 bit colour. I can change the resolution to 800x600 and Highest (32 bit) colour but it doesn't remember that info when I restart the computer so I have to change it every time! Any ideas on how to make it stay on the higher resolution? Thanks in advance...

RickJ

What operating system are you using?

pearcejohnston

We are using Windows XP Home Edition.

RickJ

Hmmm. Can't seem to find a Windows issue about it.

Is this a recent issue?

Did you install any hardware or software just prior to the issue starting?

If it were me, I'd shut down, remove the video card, then re-seat it, then re-install the driver for it.

Let us know if that works. If it doesn't, let us know how long this has been going on, and if you can think of any software or hardware changes you made just prior to first noticing it.

Curlyben

Sounds like a driver issue to me.
Try updating to the latest driver from HERE

Hopefully this should solve your issue.

pearcejohnston

Hi Rick

Thanks for your answer. The problem started after the hard drive was wiped clean and everything was reinstalled (by a computer repair shop) after a power surge.

You will have to excuse my ignorance... but what does the video card look like and where would I find it?

Thanks!

Hi Curlyben

I have just looked at the link... which one do I need to download?

RADEON

Display Drivers and Software for RADEON Products

Catalyst 5.13 Windows XP - Driver Download

ATI Multimedia Center 9.08

HYDRAVISION - For RADEON and Mobile ATI Products

Catalyst Crew Feedback

Thanks!

Curlyben

You want the Catalyst 5.13 Windows XP driver, should fix the problem just fine.

pearcejohnston

Hi

I downloaded that file but after restarting my computer, I got the following error message -

cli.exe - Application Error

The application failed to initialize properly (0xc0000135). Click on OK to terminate the application.

Also when I tried to click on the shortcut on my desktop to ATI Control Centre, I got the same message.

I uninstalled the control centre, and downloaded just the Driver file but nothing happened at all. So I downloaded the full file again, same problems.

Any ideas???

RickJ

Man, this one's over my head now.

After saying this happened after formatting, I assumed re-installing the driver would have taken care of it.

Is that monitor new enough to be able to get one of their tech support folk on the phone?

ScottGem

This usually means that your video Adapter is not configured correctly. Since you reformatted you probably did not load the driver for video adapter so its defaulting to standard SVGA. What you need to do is tell Windows what adapter you are using and load the correct driver for that adapter. Go to the Advanced button on the screen where you set the resolution and select the exact adapter you have in your system.