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Originally Posted by Cgirl we use cisco IP 7960 series...is that a soft phone? |
No, that's the actual phone. Since you are a Cisco environment then what you need is either the "Cisco Softphone" or "Cisco IP Communicator". The IP Communicator is basically a newer piece of software that is significantly better than the old "softphone".
The IP Communicator is basically software that installs on your desktop. You'll need a microphone and speakers of course to operate it. You start your VPN connection and then fire up IP Communicator and then you can use it as if you're in the office. As a matter of fact, if someone dials your office phone and you happen to have IP Communicator up and running on your PC through the VPN then your IP Communicator will ring as well. It is very flexible. Here's more info from the Cisco web site:
http://www.cisco.com/en/US/products/...475/index.html
I'm sure if there are other vendors out there that do VoIP that they'd have similar features. I'm only familiar with Cisco's VoIP technology.
Good Luck
Casey