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Cannot send email

Asked Jun 9, 2008, 01:23 PM — 1 Answer
Cannot send email with Windows Live Email--receive error message ox800cccof--your server has unexpectedly terminated the connection". Was working successfully for six months and now does not work. Any suggestions

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seahwk83 Posts: 3,288, Reputation: 1135
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#2

Jun 9, 2008, 01:52 PM
This problem usually happens if you are running either NORTON ANTIVIRUS or NORTON INTERNET SECURITY

Here is the Norton Fix:

Quote:
Start Norton AntiVirus or Norton Internet Security, and then click Options.
Click Email.
Uncheck Scan incoming Email and Scan outgoing Email.
If you are prompted to verify that your email program is not running, then click OK.
Click OK.
Click Options, and then click Auto-Protect. Make sure that "Start Auto-Protect when Windows starts up (recommended)" and "Enable Auto-Protect (recommended)" are selected.
If they are selected, click OK, and then exit Norton AntiVirus.
If they are not selected, then select each entry, click OK, exit Norton AntiVirus, and then restart the computer.
Now you"ll be able to send&receive mail with no problems and you"ll still be protected from viruses cause Auto Protect is enabled
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