a. You used 20 mL of 6.0 M solution. 6.0 M is 6 moles/liter. You used 20 mL (0.020 L), you used 0.02 x 6 = 0.12 moles of NaOH.
b. should be self-explanatory
c, d, e, and f are used to figure out how much KHP you used. You calculated 0.00356 moles. I won't check your arithmetic.
g. The Moles of NaOH equal the moles of KHP because the reaction is
h, i, and j are used to determine how much NaOH solution you used. I'm not sure you read your buret carefully enough because it's very unusual to start
exactly at zero and even less usual to finish exactly at 13.0 mL. Once you determine the volume of NaOH you used (13.0 - 0.0 = 13), you can calculate the exact molarity of NaOH because
a) you know the number of moles of KHP you used.
b) you know that 1 mole of KHP reacts with 1 mole of NaOH
c) Calculation:
concentration of NaOH = moles used / liters of solution.