Can anybody help me with this problem? My CD/DVD Drive does not work; in the Device Manager there is a message which says: "windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19). Please note that my PC runs with Vista Home Basic, I've read about people resolving this problem on XP however I'm not sure whether the same applies to Vista. I should be immensely grateful if anybody would help me to fix this problem. Thank you.

Christian
London

chris215

I have just followed the instructions to get in the registry, and, I believe Vista Regsitry is very different to XP; I could only find 'Lowerfilters' after I have expanded 'Class' and I could not find 'Upperfilters' when clicking on this line: 4D36E965-E325-11CE-BFC1-08002BE10318.

I wish I was using XP things would have been sorted already!!

Please help.

Has anyone had the same problem with Vista?


Christian

chris215

Calling all Computer Experts! Please help! - My Disk drive is not working at all.

I tried to play a CD and it didn't work - so I searched and there was no disk drive.

I have tried a system restore as far as I can go back, but it's still not working.

When I go into device manager - it shows up as ATAPI DVD A DH18A1P ATA Device but there is a yellow triangle next to it with an exclamation mark - like a hazard sign almost.

If I click on it, it says:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

It gives me an option to check for solutions, which it does - but nothing comes up.

I have also tried right clicking on it and 'updatng driver software' but it says it's up to date.

I have also tried disabling it and re-enabling it, shutting down computer etc.

What else can I do?!

seahwk83

searching evything, came up with same results with upper and lower filters
read below and check out info

Have you tried this??

The device that has the yellow triangle -Right click o nit and choose Delete and say ok
once the drive is deletedafnd no yellow triangles or any other errors appear click on "Apply or OK" at bottom and close ALL windows - now click shutdown and restart
-Now when your PC restarts and finds no driver for the drive, it will install a windows generic driver that is suitable for this device. Now this works for Most devices on any windows machine, ie.. sound, modem display etc...
Basically when a PC starts and cannot find an installed driver for a device it detects, it installs a generic driver for that device

Give this a go if you already have not tried this

other things to consider, below





post bak

NeedKarma

Here are the info for Vista:
The CD drive or the DVD drive does not work as expected after you upgrade a computer to Windows Vista

chris215

I bought my computer about 8 months ago and it came with Vista on it; I have tried the instructions, to sort out the code 19 registry error, however, I cannot find upperfilters in the right pane when clicked on: '{4D36E965-E325-11CE-BFC1-08002BE10318}, I can only see lowerfilters, and I have to say that I am tempted to delete the value data of the lowerfilters, since I know it has worked for many people running XP. The reason I am reluctant is because mine is running Vista and it does not show upperfilters in the right pane when clicking on this: '{4D36E965-E325-11CE-BFC1-08002BE10318} it only shows lowerfilters. I do not know what to do. If any of you using Vista has had a similar problem and had resolved it by deleting the value data in only the lowerfilters, please confirm the same so that I can proceed with it and get this thing sorted once and for all.

Thank you for your help up to now - you've been very kind.

Cheers

Christian.

PS Please note that I have uninstalled the device and have reinstalled it, but the system failed to install the driver software; the same thing happened with the new external drive (Philips Lightscribe - USB Connection) which I bought recently, it is also showing Code 19 error.

chris215

I would like to thank Seahwk83 and NeedKarma for their kind support and assistance, I have finally taken the courage and have edited the registry and it now works!! For all those people who are using Vista please note that there is only lowerfilters under this registry key {4D36E965-E325-11CE-BFC1-08002BE10318}, and to solve the problems with Code 39 and Code 19, all you have to do is delete the value data of the lowerfilters and then restart the computer. Thereafter double-click on Computer to check that the disk drive is there, also in Device Manager check that the yellow triangle with exclamation mark has gone.

I cannot believe how easy it is - with this particular problem - to edit the registry!

A big thank you to Seahwk83 and NeedKarma, and I hope this will help others to sort out this common problem.

Cheers!

Christian

chris215

Thank you very much, the problem is solved by deleting the value data in the lowerfilters!

Cheers!

Christian