My 2003 Honda Accord EX has a problem with the backlighting on the radio and the ac controls. All the lights have gone out, but everything else on it seems to work still. I have looked for a blown fuse but could not find one. Any suggestions?

shaun29

Thanks Renee, i'll follow up on your suggestions and let you (and the group) know how it went.

Cheers.

realtorduc

Call Honda of America and insist that they replace your radio. They will try to deny your request but be persistent. I did it and you can to. First take your car to the dealer. Ask them all information on how they can fix it and ask for the serviceman name and remember all the bull**** that they told you. Call Honda of America and tell them what had happened at the dealership. The person at Honda of America is super patient so you must be extra super persistent to get it your way. Do not hang up without getting a case number. Insist that this is not your fault and that it is a common problem. Tell them that there is a bullentin issued by Honda about the problem. Remember that the person at Honda of America will still insist that they can not help you. They will ask you various questions. Tell them this is your 2nd or 3rd Honda. DO NOT GIVE UP. Repeat your problems and concerns and insist that you love Honda vehicles and that you believe in Honda will do the right thing for you. Be patience with them untill they finally give you a case number and write it down. They then will contact your local Honda dealer where you had brought your vehicle in where they claim they can't help you. Give them the number and name of the serviceman. Within a couple of days, Honda dealer or Honda of America will contact you to schedule a replacement for a new unit FREE!!! Dont worry that your car is in warranty or out of warranty. It does not matter. Just believe that Honda is at fault in this issue. It can take up to an hour to insist that Honda is at fault so if you are not patience and persistence with them, it won't work. Believe me if you persist it will pay. Good luck and congratulation on your new unit.

jaydolph

I have the same problem with the 2003 Honda Accord Backlight. This seems to be a problem with Honda Accord across the board. I have owned Honda accords since 1984. I trusted Honda for the quality and at present I am very disappointed. Honda wants 370 dollars to repair my radio. One thing for sure they have lost a loyal customer. What happened to standing behind your product? I would like to start a letter writing campaign to Honda. I am starting a campaign. If you are interested in participating to make Honda stand up to its name. Just send your name, email address and the year of your accord to .
I will compile a list and articulate a letter with customer concerns and complaints and forward it to Honda of America.
Please assist me --I will keep sending the list at least until I get a response.
There is power in numbers.How would Honda look if we told everyone how they do not stand behind the product.

dgainer1

I called American Honda and spoke to a representative. I explained to her what happened with my backlight problem and informed her that it happened within the first 90 days of buying my 2003 Honda. I also told her I was aware that there is a service bulletin regarding this problem. I requested that Honda repair this at no cost due to the frequency is which this is occuring. She was VERY nice, and assigned me a case # right away. She told me a case manager would be contacting me within 48 hours to discuss my claim and asked me which dealership I would be taking my car to for repair. I will be waiting for their decision, but based on my conversation with the representative I believe Honda will be replacing my radio at no cost. I will advise when I have this confirmed. Good luck to all of you still working on a solution for this problem. I hope this works out the way I am hoping it will, not only for me, but for all of you. For those of you who do not have the American Honda number from one of the above posts, here it is again. 1-800-999-1009. You will need your VIN number when you call. Good luck!

Paul C

I bought my '03 Accord EX Oct '02. Apr. 2004 at 27,000 miles the lighting in console went out. The dealer replaced it because it was still in warranty. Yet again, Sept '05 at 71,000 miles the same thing. This time they made me pay the Honda cost of $127.08 for the radio. Supposedly they fixed the problem. Tonight my accord wouldn't start (maybe starter) at 74,000 miles. Honda is not winning my allegiance. My '90 Civic didn't have these kinds of problems.

dgainer1

Honda contacted my dealer, and they called me to inform me that they will be replacing my radio at no cost! They ordered my new 6 disc cd changer, and they will call me when it comes in to schedule an appointment to replace it. I am SO happy this worked out! Who has the extra money, let alone at Christmas time, to spend on something that shouldn't have happened in the first place? I am impressed that Honda handled this the way that they did. I met with no resistance when I requested the free replacement, and they got back to me within 24 hours with their decision. The only thing they asked me to do prior to making their decision was to take my car to my dealer to have the dealer document the light was in fact out. After having done that, the dealership contacted me the next day to let me know the part was going to be covered under "warranty" even though I was over 40k miles.
My concern after reading the above post is that this may happen again! If it does I will install an after market stereo and be done with this, but hopefully it will not come to that. Merry Christmas to you all. CALL HONDA! They will help you.

mpopeskov

I bought Honda Accord, model EX, in April 2003. The problem that occurred a few days ago was that backlight of Clock/Radio/CD/Climate display went off. Every component of the unit works properly, but I cannot see information on dashboard.

I called my dealership and they told me that just to determine what is the problem, what I already could see, I have to pay $95.00 + tax. I told them that this is too expensive for something so obvious, so they told me to come to service and they will look that for free and give me options what I can do. Next day I went there and they even didn’t try to look my car. Instead the service advisor told me that because car is out of warranty I have to pay $1200 to get whole unit replaced. It looked to me they already had these cases and they knew what was wrong.

Because that option sounded to me very stupid (paying $1200 just to get light), I called customer service for Honda Canada. After listening to complain she immediately told me that I have 2 options. To pay $1200 for replacement or to get unit refurbished for $300. Again she sounded like somebody who already came across the problem. I told her that I found on different forums tons of people with the same car and the same problem, and that it was obvious that something is wrong in the design of that unit when it requires replacement/refurbishing of the whole unit just because of light. That would be like selling $300 lamp that has to be replaced when bulb gets broken. So she took VIN of my car but she told me that she could not open the case until proper diagnostic is done on my car. She called the service and they told her they did visual check, but for diagnostic I have to go back and pay $95.00 + tax. After that Honda may pay me part of repair to get that light back.

I am very disappointed with my experience with both Honda customer service and Honda dealership. They all know there is a system problem with the radio unit in the car but instead to fix it, they choose to make profit of it. I understand their motivation to act like that but on the end they will just loose one customer and I hope I can persuade somebody else not to buy their cars.

Paul C

I wonder if there are any TV stations that would be interested in picking this up, referencing this web site. Sometimes local stations are interested in consumer stories. I think that would get some attention and it would alert people in general about the problem. Or, I think Money magazine has a section for issues like this. Again, it would make it more public, perhaps motivating Honda to take care of its mess.

mpopeskov

I found that Honda knows about the problem with the radio in all Accords 2003 and in some Accords 2004. They issued Service Bulletin in July 2004 that describes the problem. But they also decided not to inform owners of vehicles about the problem. Instead they wait for the problem to occur and if the car is in the warranty they would accept the cost of the repair, and if it is not they would consider to accept the cost, at least in USA.

honda2327

i read on another forum that you may can get your radio fixed for FREE!!! if you call Honda af America (1-800-999-1009) and make a claim a radio replacement They will replace your radio for free. i'm going through it right now and should have a response soon! you will need to take it to your local dealer and get a radio replacement price, call that number, give them the diagnosis, vin #, proof of purchase, and a little other information. They will let your know if they will do it or not. It's worth a shot!!!