Hi, I work for Select Comfort in customer service. I apologize for the problem you are experiencing with the remote control on your Sleep Number Bed. The 'E0' on the remote's screen can indicate either a communication failure between the pump and remote unit or a low battery in the remote control itself. Please replace the battery in the controller to ensure that it is getting plenty of power.
If the battery is good, we will need to look at some other possibilities. First, please make sure that the pump unit is plugged in and that the electrical outlet is getting power. Please make sure that if the pump is plugged into a surge protector that the switch is on and that if the outlet is wall switch controlled that it is also on.
If 'E0' is continuing to be displayed after verifying these things, the pump may need to be re-initiated to the base unit. I have listed the re-activation steps below to re-initialize the pump unit.
Step 1: Unplug the pump and plug it back in. [Within 60 seconds you must complete the
Following initialization process.]
Step 2: Simultaneously press both the softer and firmer buttons on the right side of the
Remote. The display will count down from 10 to 1, then "- -" will appear,
And then "C1" will appear.
Step 3: Release both buttons
Step 4: While C1 is displayed, again simultaneously press both the softer and firmer
Buttons on the right side again. 1C will appear.
Step 5: Release the buttons and the proper sleep number will be displayed.
If the issue continues after performing the re-activation, please call us at customer service so we can assist you further. We can be reached at 1-888-411-2270.
Best regards,
Jim Freund
Select Comfort Customer Service
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