OK, I know what caused the problem. Washed a rug and the backing disentigrated, and I think clogged the drain pump or hose. I have cyphened the water out. I cannot figure out how to remove the back or get to the pump. I hope someone can tell me how to get to it. I am sure that the pump or hose is clogged with the remnants of the rug backing. HELP!?!?