Hello,

We have a Frigidaire slide-in ceramic smooth top range. It is a Canadian model CPES389CA1. Seemingly no parts manufacturer on the Internet knows about this model. The range is five years old and it had less than normal use.
Now there is no heat from bake or broil element anymore. Removing the back panel and checking for 240V at the element's end - no voltage. Their conductivity is good.
Heater probe resistance (supposedly 1100 Ohm at ambient temperature???) is right on.
All control panel functions (selecting Celsius/Fahrenheit, set baking temp, close door, clock, timer etc.) are OK.
No error code is shown. Convection element and fan works.
Wiring diagram downloaded from Frigidaire shows a thermal breaker in the temperature probe circuit.
(scratching my head) Anybody know how to test this breaker?
EOC is expensive ($262+tax+shipping at Sears) - and no returns.

Any idea appreciated,

cyberslider

to test a breaker is easy with no power on the breaker put an ohm meter across it if the breaker is good and closed you should see a short if the breaker is bad then you will see an open

cyberslider

myself i would suspect the temperature probe which looks like a thermal coupler is you problem more than the breaker

repairmn79

Hi Ron, you are having the same problem that I just diagnosed on another slide in range that is only 4 yrs old. I have seen this problem before. I believe that if you look at the wiring diagram and check the wires going to the board you will find (as I did) that the first 2 red wires on the board are backwards, IE the P7 and and P8 have the wrong wires on them, they are the same colour and this is what throws you off the trail. If the clock is changed without rectifiing this problem the clock will burnout again in a short time.
Good luck with your repair
Brian

OvenFrank

Quote :"Hi Ron, you are having the same problem that I just diagnosed on another slide in range that is only 4 yrs old. I have seen this problem before. I believe that if you look at the wiring diagram and check the wires going to the board you will find (as I did) that the first 2 red wires on the board are backwards, IE the P7 and and P8 have the wrong wires on them, they are the same colour and this is what throws you off the trail. If the clock is changed without rectifiing this problem the clock will burnout again in a short time.
Good luck with your repair"
Brian

Hello Brian - Is this E-mail directed to me or to Ron? The clock is very hard to get. It was ordered 5 weeks ago - still waiting for it.
Are you saying that the P7 and P8 are switched?
Thanks,
OvenFrank

OvenFrank

Hi Ron,
The Frigidaire authorized dealer (here in Waterloo, ON.) said that one of the EOC's ("Clock") relay is gone. The Clock has to be replaced. Sears has it for C$ 300. I ordered from the dealer because of the help he gave us to diagnose the problem. --- There is no way to figure out this kind of problem without a manual for the EOC. -- After 5 weeks, we are still waiting for the part. He said if they cannot find it, Frigidaire will replace the stove. Yeah, right.
Hope this help.

repairmn79

Hi Ovenfrank, yes, if this is the same range as I have been looking at and I have seen it twice now. The wires were put on backwards in the factory, Check those wires very carefully as simply changing the clock will gaurantee you will be needing one again in 2 or 3 years. Because of how it was wired it still worked but the relay was allways energised and it finaly burned out. At least that is what I have surmised. Good luck
Brian

OvenFrank

Hello Brian,

Thank you for the tip. You must be right. The EOC which we ordered on Nov 7, 2006 has still not arrived. Now, the company telling us there is 250 of them are on the back order. 250?
Is there any responsibility laying with Frigidaire? - Sure. Are they going to do anything about it? - No, of course. There is no service bulleting released to the repair shops.

Cheers,

OvenFrank

Hi Ron,
The Clock we ordered on Nov 7 still has not arrived. You know what? Over 250 is on backorder. Called Frigidair's Customer Service at 1-800-265-8352. They will pay for the part. Yes, it seems it was a factory mistake by switching the red wires. This could be good news for you too. They will for the part and we have to pay the authorized dealer to replace it. Guessing it will not be more than C$300.
Take care, hope this helps.

Oven Ron

hi guys: Thanks for all your advice / responses. I too ran into the problem of no replacement parts being available. I contacted the Electrolux / Frigidaire head office service folks - pleasant but not at all helpful. I found out from local parts suppliers that NO replacement parts are available anywhere in Canada - they are back-ordered from the factory (which doesn't appear to be able to keep up with demand). I removed my timer / control unit from the stove and found that the large relay (OMRON part number G8P-1C4P-DC12, about $4.49 from AlliedElec.com) had blown and messed up some of the internal circuit board tracing. A local parts supplier sent my unit to a repair shop somewhere near Toronto to rebuild it. [fyi: cost to rebuild was $164. Subsequently I found two other places that rebuild, cheapest was around $99] I got the part back and installed it today - works fine. The two red wires were in place as per the wiring diagram that came with the stove, so in my case the problem is just with a defective timer / control unit rather than incorrect factory installation. Given that so many people seem to have run into this problem with relatively new ranges makes me think the control unit itself is defective - and Frigidaire should be doing something to fix the problem. Getting a new $2000 range every 3 or 4 years is not the answer. I'll be sending a summary of my experience to Consumer Reports. I'm not a very happy consumer at this point, and my wife... well best not to tell you what she thinks !!
-Ron