sally1234
Dec 22, 2011, 08:23 AM
Hello
I am doing a project on count data using SPSS software. I have analysed the number of calls to a call centre over a 18 month period. It is clear that January shows the highest number of calls. I applied the one way anova test and it showed that there was a significant difference between means. I then carried out a post hoc (LSD) analysis. I looked at the multi-comparisons table and the I-J column (mean differences) for January and it showed some minus numbers when compared to some of the other months. How is it possible that Januarys means can be lower to that of other months when it showed a higher call count? Please could someone explain this to me!
Thank you
I am doing a project on count data using SPSS software. I have analysed the number of calls to a call centre over a 18 month period. It is clear that January shows the highest number of calls. I applied the one way anova test and it showed that there was a significant difference between means. I then carried out a post hoc (LSD) analysis. I looked at the multi-comparisons table and the I-J column (mean differences) for January and it showed some minus numbers when compared to some of the other months. How is it possible that Januarys means can be lower to that of other months when it showed a higher call count? Please could someone explain this to me!
Thank you