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NileshVirani
Oct 25, 2011, 10:38 PM
How to change traditional form based helpdesk to Open unstructured question answer based helpdesk?
ScottGem
Oct 26, 2011, 03:22 AM


You need to explain this further. If you are attempting to change the way a help desk works, you change the software you use. It will require training for the operators.

Why is this in Computers for Beginners?