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carmelfell
Jan 20, 2010, 01:52 PM
Firefox was working great until a few days ago and I added some add ons. Now I can't activite firefox and the only way I can get my emails is through internet explorer which I hate. Something is blocking firefox and I don't know what to do
ScottGem
Jan 20, 2010, 02:19 PM


Why did you post this under Customer Service in the Business area? I've moved it here for you.

Have you tried uninstalling and reinstalling Firefox?
Curlyben
Jan 20, 2010, 02:26 PM
Fire up FF in safe mode and remove the recently installed extensions, as one, or more, are causing this issue.
Details on FF safe mode are here: Safe Mode (http://support.mozilla.com/en-US/kb/Safe+Mode)